Spree::Admin::ShipmentsController.class_eval do def dhllabel name = '%s_dhllabel.csv' % [order.number] headers["Content-type"] = "text/plain; charset=iso-8859-15" headers["Cache-Control"] = "no-cache, max-age=0, must-revalidate" headers["Pragma"] = "no-cache" headers["Expires"] = "Fri, 01 Jan 1990 00:00:00 GMT" headers["Content-Disposition"] = "attachment; filename=\"%s\"" % name # Try hard to render it as latin1 res = render :locals => { :shipment => shipment } response.charset = 'iso-8859-15' response.body = Iconv.conv('iso-8859-15', 'utf-8', res[0]) end end