53 lines
1.9 KiB
Python
53 lines
1.9 KiB
Python
# -*- coding: utf-8 -*-
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##############################################################################
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#
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# OpenERP, Open Source Management Solution
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# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU Affero General Public License as
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# published by the Free Software Foundation, either version 3 of the
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# License, or (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU Affero General Public License for more details.
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#
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# You should have received a copy of the GNU Affero General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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{
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'name': 'Helpdesk',
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'category': 'Customer Relationship Management',
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'version': '1.0',
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'description': """
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Helpdesk Management.
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====================
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Like records and processing of claims, Helpdesk and Support are good tools
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to trace your interventions. This menu is more adapted to oral communication,
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which is not necessarily related to a claim. Select a customer, add notes
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and categorize your interventions with a channel and a priority level.
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""",
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'author': 'OpenERP SA',
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'website': 'https://www.odoo.com',
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'depends': ['crm'],
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'data': [
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'crm_helpdesk_view.xml',
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'crm_helpdesk_menu.xml',
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'security/ir.model.access.csv',
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'report/crm_helpdesk_report_view.xml',
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'crm_helpdesk_data.xml',
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],
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'demo': ['crm_helpdesk_demo.xml'],
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'test': ['test/process/help-desk.yml'],
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'installable': True,
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'auto_install': False,
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}
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# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
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