804 lines
37 KiB
Python
804 lines
37 KiB
Python
# -*- encoding: utf-8 -*-
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##############################################################################
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#
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# OpenERP, Open Source Management Solution
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# Copyright (C) 2004-2009 Tiny SPRL (<http://tiny.be>). All Rights Reserved
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# $Id$
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU General Public License as published by
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# the Free Software Foundation, either version 3 of the License, or
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# (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU General Public License for more details.
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#
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# You should have received a copy of the GNU General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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import time
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import tools
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from osv import fields,osv,orm
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import mx.DateTime
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import base64
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from tools.translate import _
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MAX_LEVEL = 15
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AVAILABLE_STATES = [
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('draft','Draft'),
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('open','Open'),
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('cancel', 'Cancel'),
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('done', 'Close'),
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('pending','Pending')
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]
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AVAILABLE_PRIORITIES = [
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('5','Lowest'),
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('4','Low'),
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('3','Normal'),
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('2','High'),
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('1','Highest')
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]
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icon_lst = {
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'form':'STOCK_NEW',
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'tree':'STOCK_JUSTIFY_FILL',
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'calendar':'STOCK_SELECT_COLOR'
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}
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class crm_case_section(osv.osv):
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_name = "crm.case.section"
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_description = "Case Section"
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_columns = {
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'name': fields.char('Case Section',size=64, required=True, translate=True),
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'code': fields.char('Section Code',size=8),
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'active': fields.boolean('Active'),
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'sequence': fields.integer('Sequence'),
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'user_id': fields.many2one('res.users', 'Responsible User'),
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'reply_to': fields.char('Reply-To', size=64, help="The email address put in the 'Reply-To' of all emails sent by Open ERP about cases in this section"),
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'parent_id': fields.many2one('crm.case.section', 'Parent Section'),
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'child_ids': fields.one2many('crm.case.section', 'parent_id', 'Child Sections'),
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}
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_defaults = {
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'active': lambda *a: 1,
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}
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_sql_constraints = [
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('code_uniq', 'unique (code)', 'The code of the section must be unique !')
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]
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def _check_recursion(self, cr, uid, ids):
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level = 100
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while len(ids):
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cr.execute('select distinct parent_id from crm_case_section where id in ('+','.join(map(str,ids))+')')
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ids = filter(None, map(lambda x:x[0], cr.fetchall()))
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if not level:
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return False
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level -= 1
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return True
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_constraints = [
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(_check_recursion, 'Error ! You can not create recursive sections.', ['parent_id'])
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]
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# Mainly used by the wizard
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def menu_create_data(self, cr, uid, data, menu_lst, context):
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menus = {}
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menus[0] = data['menu_parent_id']
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section = self.browse(cr, uid, data['section_id'], context)
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for (index, mname, mdomain, latest, view_mode) in menu_lst:
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view_mode = data['menu'+str(index)+'_option']
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if view_mode=='no':
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menus[index] = data['menu_parent_id']
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continue
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icon = icon_lst.get(view_mode.split(',')[0], 'STOCK_JUSTIFY_FILL')
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menu_id=self.pool.get('ir.ui.menu').create(cr, uid, {
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'name': data['menu'+str(index)],
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'parent_id': menus[latest],
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'icon': icon
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})
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menus[index] = menu_id
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action_id = self.pool.get('ir.actions.act_window').create(cr,uid, {
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'name': data['menu'+str(index)],
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'res_model': 'crm.case',
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'domain': mdomain.replace('SECTION_ID', str(data['section_id'])),
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'view_type': 'form',
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'view_mode': view_mode,
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})
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seq = 0
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for mode in view_mode.split(','):
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self.pool.get('ir.actions.act_window.view').create(cr, uid, {
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'sequence': seq,
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'view_id': data['view_'+mode],
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'view_mode': mode,
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'act_window_id': action_id,
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'multi': True
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})
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seq+=1
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self.pool.get('ir.values').create(cr, uid, {
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'name': data['menu'+str(index)],
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'key2': 'tree_but_open',
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'model': 'ir.ui.menu',
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'res_id': menu_id,
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'value': 'ir.actions.act_window,%d'%action_id,
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'object': True
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})
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return True
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#
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# Used when called from .XML file
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#
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def menu_create(self, cr, uid, ids, name, menu_parent_id=False, context={}):
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menus = {}
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menus[-1] = menu_parent_id
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for section in self.browse(cr, uid, ids, context):
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for (index, mname, mdomain, latest) in [
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(0,'',"[('section_id','=',"+str(section.id)+")]", -1),
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(1,'My ',"[('section_id','=',"+str(section.id)+"),('user_id','=',uid)]", 0),
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(2,'My Unclosed ',"[('section_id','=',"+str(section.id)+"),('user_id','=',uid), ('state','<>','cancel'), ('state','<>','done')]", 1),
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(5,'My Open ',"[('section_id','=',"+str(section.id)+"),('user_id','=',uid), ('state','=','open')]", 2),
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(6,'My Pending ',"[('section_id','=',"+str(section.id)+"),('user_id','=',uid), ('state','=','pending')]", 2),
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(7,'My Draft ',"[('section_id','=',"+str(section.id)+"),('user_id','=',uid), ('state','=','draft')]", 2),
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(3,'My Late ',"[('section_id','=',"+str(section.id)+"),('user_id','=',uid), ('date_deadline','<=',time.strftime('%Y-%m-%d')), ('state','<>','cancel'), ('state','<>','done')]", 1),
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(4,'My Canceled ',"[('section_id','=',"+str(section.id)+"),('user_id','=',uid), ('state','=','cancel')]", 1),
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(8,'All ',"[('section_id','=',"+str(section.id)+"),]", 0),
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(9,'Unassigned ',"[('section_id','=',"+str(section.id)+"),('user_id','=',False)]", 8),
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(10,'Late ',"[('section_id','=',"+str(section.id)+"),('user_id','=',uid), ('date_deadline','<=',time.strftime('%Y-%m-%d')), ('state','<>','cancel'), ('state','<>','done')]", 8),
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(11,'Canceled ',"[('section_id','=',"+str(section.id)+"),('state','=','cancel')]", 8),
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(12,'Unclosed ',"[('section_id','=',"+str(section.id)+"),('state','<>','cancel'), ('state','<>','done')]", 8),
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(13,'Open ',"[('section_id','=',"+str(section.id)+"),('state','=','open')]", 12),
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(14,'Pending ',"[('section_id','=',"+str(section.id)+"),('state','=','pending')]", 12),
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(15,'Draft ',"[('section_id','=',"+str(section.id)+"),('state','=','draft')]", 12),
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(16,'Unassigned ',"[('section_id','=',"+str(section.id)+"),('user_id','=',False),('state','<>','cancel'),('state','<>','done')]", 12),
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]:
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view_mode = 'tree,form'
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icon = 'STOCK_JUSTIFY_FILL'
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if index==0:
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view_mode = 'form,tree'
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icon = 'STOCK_NEW'
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menu_id=self.pool.get('ir.ui.menu').create(cr, uid, {
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'name': mname+name,
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'parent_id': menus[latest],
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'icon': icon
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})
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menus[index] = menu_id
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action_id = self.pool.get('ir.actions.act_window').create(cr,uid, {
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'name': mname+name+' Cases',
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'res_model': 'crm.case',
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'domain': mdomain,
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'view_type': 'form',
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'view_mode': view_mode,
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})
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self.pool.get('ir.values').create(cr, uid, {
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'name': 'Open Cases',
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'key2': 'tree_but_open',
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'model': 'ir.ui.menu',
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'res_id': menu_id,
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'value': 'ir.actions.act_window,%d'%action_id,
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'object': True
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})
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return True
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def name_get(self, cr, uid, ids, context={}):
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if not len(ids):
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return []
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reads = self.read(cr, uid, ids, ['name','parent_id'], context)
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res = []
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for record in reads:
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name = record['name']
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if record['parent_id']:
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name = record['parent_id'][1]+' / '+name
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res.append((record['id'], name))
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return res
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crm_case_section()
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class crm_case_categ(osv.osv):
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_name = "crm.case.categ"
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_description = "Category of case"
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_columns = {
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'name': fields.char('Case Category Name', size=64, required=True, translate=True),
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'probability': fields.float('Probability (%)', required=True),
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'section_id': fields.many2one('crm.case.section', 'Case Section'),
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}
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_defaults = {
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'probability': lambda *args: 0.0
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}
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crm_case_categ()
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class crm_case_rule(osv.osv):
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_name = "crm.case.rule"
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_description = "Case Rule"
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_columns = {
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'name': fields.char('Rule Name',size=64, required=True),
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'active': fields.boolean('Active'),
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'sequence': fields.integer('Sequence'),
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'trg_state_from': fields.selection([('',''),('escalate','Escalate')]+AVAILABLE_STATES, 'Case State', size=16),
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'trg_state_to': fields.selection([('',''),('escalate','Escalate')]+AVAILABLE_STATES, 'Button Pressed', size=16),
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'trg_date_type': fields.selection([
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('none','None'),
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('create','Creation Date'),
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('action_last','Last Action Date'),
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('deadline','Deadline'),
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('date','Date'),
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], 'Trigger Date', size=16),
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'trg_date_range': fields.integer('Delay after trigger date'),
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'trg_date_range_type': fields.selection([('minutes', 'Minutes'),('hour','Hours'),('day','Days'),('month','Months')], 'Delay type'),
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'trg_section_id': fields.many2one('crm.case.section', 'Section'),
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'trg_categ_id': fields.many2one('crm.case.categ', 'Category', domain="[('section_id','=',trg_section_id)]"),
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'trg_user_id': fields.many2one('res.users', 'Responsible'),
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'trg_partner_id': fields.many2one('res.partner', 'Partner'),
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'trg_partner_categ_id': fields.many2one('res.partner.category', 'Partner Category'),
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'trg_priority_from': fields.selection([('','')] + AVAILABLE_PRIORITIES, 'Minimum Priority'),
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'trg_priority_to': fields.selection([('','')] + AVAILABLE_PRIORITIES, 'Maximim Priority'),
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'act_method': fields.char('Call Object Method', size=64),
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'act_state': fields.selection([('','')]+AVAILABLE_STATES, 'Set state to', size=16),
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'act_section_id': fields.many2one('crm.case.section', 'Set section to'),
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'act_user_id': fields.many2one('res.users', 'Set responsible to'),
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'act_priority': fields.selection([('','')] + AVAILABLE_PRIORITIES, 'Set priority to'),
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'act_email_cc': fields.char('Add watchers (Cc)', size=250, help="These people will receive a copy of the futur communication between partner and users by email"),
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'act_remind_partner': fields.boolean('Remind Partner', help="Check this if you want the rule to send a reminder by email to the partner."),
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'act_remind_user': fields.boolean('Remind responsible', help="Check this if you want the rule to send a reminder by email to the user."),
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'act_remind_attach': fields.boolean('Remind with attachment', help="Check this if you want that all documents attached to the case be attached to the reminder email sent."),
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'act_mail_to_user': fields.boolean('Mail to responsible'),
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'act_mail_to_partner': fields.boolean('Mail to partner'),
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'act_mail_to_watchers': fields.boolean('Mail to watchers (Cc)'),
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'act_mail_to_email': fields.char('Mail to these emails', size=128),
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'act_mail_body': fields.text('Mail body')
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}
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_defaults = {
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'active': lambda *a: 1,
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'trg_date_type': lambda *a: 'none',
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'trg_date_range_type': lambda *a: 'day',
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'act_mail_to_user': lambda *a: 0,
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'act_remind_partner': lambda *a: 0,
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'act_remind_user': lambda *a: 0,
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'act_mail_to_partner': lambda *a: 0,
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'act_mail_to_watchers': lambda *a: 0,
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}
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_order = 'sequence'
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def _check(self, cr, uid, ids=False, context={}):
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'''
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Function called by the sceduler to proccess cases for date actions
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Only works on not done and canceled cases
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'''
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cr.execute('select * from crm_case \
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where (date_action_last<%s or date_action_last is null) \
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and (date_action_next<=%s or date_action_next is null) \
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and state not in (\'cancel\',\'done\')',
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(time.strftime("%Y-%m-%d %H:%M:%S"),
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time.strftime('%Y-%m-%d %H:%M:%S')))
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ids2 = map(lambda x: x[0], cr.fetchall() or [])
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case_obj = self.pool.get('crm.case')
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cases = case_obj.browse(cr, uid, ids2, context)
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return case_obj._action(cr, uid, cases, False, context=context)
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def _check_mail(self, cr, uid, ids, context=None):
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caseobj = self.pool.get('crm.case')
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emptycase = orm.browse_null()
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for rule in self.browse(cr, uid, ids):
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if rule.act_mail_body:
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try:
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caseobj.format_mail(emptycase, rule.act_mail_body)
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except (ValueError, KeyError, TypeError):
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return False
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return True
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_constraints = [
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(_check_mail, 'Error: The mail is not well formated', ['act_mail_body']),
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]
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crm_case_rule()
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def _links_get(self, cr, uid, context={}):
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obj = self.pool.get('res.request.link')
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ids = obj.search(cr, uid, [])
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res = obj.read(cr, uid, ids, ['object', 'name'], context)
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return [(r['object'], r['name']) for r in res]
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class crm_case(osv.osv):
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_name = "crm.case"
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_description = "Case"
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def _email_last(self, cursor, user, ids, name, arg, context=None):
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res = {}
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for case in self.browse(cursor, user, ids):
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if case.history_line:
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res[case.id] = case.history_line[0].description
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else:
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res[case.id] = False
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return res
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def copy(self, cr, uid, id, default=None, context={}):
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if not default: default = {}
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default.update( {'state':'draft', 'id':False, 'history_line':[],'log_ids':[]})
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return super(crm_case, self).copy(cr, uid, id, default, context)
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_columns = {
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'id': fields.integer('ID', readonly=True),
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'name': fields.char('Description',size=64, required=True),
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'priority': fields.selection(AVAILABLE_PRIORITIES, 'Priority'),
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'active': fields.boolean('Active'),
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'description': fields.text('Your action'),
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'section_id': fields.many2one('crm.case.section', 'Section', required=True, select=True),
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'categ_id': fields.many2one('crm.case.categ', 'Category', domain="[('section_id','=',section_id)]"),
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'planned_revenue': fields.float('Planned Revenue'),
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'planned_cost': fields.float('Planned Costs'),
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'probability': fields.float('Probability (%)'),
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'email_from': fields.char('Partner Email', size=128),
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'email_cc': fields.char('Watchers Emails', size=252),
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'email_last': fields.function(_email_last, method=True,
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string='Latest E-Mail', type='text'),
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'partner_id': fields.many2one('res.partner', 'Partner'),
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'partner_address_id': fields.many2one('res.partner.address', 'Partner Contact', domain="[('partner_id','=',partner_id)]"),
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'som': fields.many2one('res.partner.som', 'State of Mind'),
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'date': fields.datetime('Date'),
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'create_date': fields.datetime('Created' ,readonly=True),
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'date_deadline': fields.datetime('Deadline'),
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'date_closed': fields.datetime('Closed', readonly=True),
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'canal_id': fields.many2one('res.partner.canal', 'Channel'),
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'user_id': fields.many2one('res.users', 'Responsible'),
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'history_line': fields.one2many('crm.case.history', 'case_id', 'Communication', readonly=1),
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'log_ids': fields.one2many('crm.case.log', 'case_id', 'Logs History', readonly=1),
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'state': fields.selection(AVAILABLE_STATES, 'Status', size=16, readonly=True),
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'ref' : fields.reference('Reference', selection=_links_get, size=128),
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'ref2' : fields.reference('Reference 2', selection=_links_get, size=128),
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'date_action_last': fields.datetime('Last Action', readonly=1),
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'date_action_next': fields.datetime('Next Action', readonly=1),
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}
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def _get_default_partner_address(self, cr, uid, context):
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if not context.get('portal',False):
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return False
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return self.pool.get('res.users').browse(cr, uid, uid, context).address_id.id
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def _get_default_partner(self, cr, uid, context):
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if not context.get('portal',False):
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return False
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user = self.pool.get('res.users').browse(cr, uid, uid, context)
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if not user.address_id:
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return False
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return user.address_id.partner_id.id
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def _get_default_email(self, cr, uid, context):
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if not context.get('portal',False):
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return False
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user = self.pool.get('res.users').browse(cr, uid, uid, context)
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if not user.address_id:
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return False
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return user.address_id.email
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def _get_default_user(self, cr, uid, context):
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if context.get('portal', False):
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return False
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return uid
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_defaults = {
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'active': lambda *a: 1,
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'user_id': _get_default_user,
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'partner_id': _get_default_partner,
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'partner_address_id': _get_default_partner_address,
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'email_from': _get_default_email,
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'state': lambda *a: 'open',
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'priority': lambda *a: AVAILABLE_PRIORITIES[2][0],
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}
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_order = 'priority, date_deadline desc, date desc,id desc'
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def unlink(self, cr, uid, ids, context={}):
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for case in self.browse(cr, uid, ids, context):
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if case.state <> 'draft':
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raise osv.except_osv(_('Warning !'),
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_('You can not delete this case. You should better cancel it.'))
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return super(crm_case, self).unlink(cr, uid, ids, context)
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def _action(self, cr, uid, cases, state_to, scrit=None, context={}):
|
|
if not scrit:
|
|
scrit = []
|
|
action_ids = self.pool.get('crm.case.rule').search(cr, uid, scrit)
|
|
level = MAX_LEVEL
|
|
while len(action_ids) and level:
|
|
newactions = []
|
|
actions = self.pool.get('crm.case.rule').browse(cr, uid, action_ids, context)
|
|
for case in cases:
|
|
for action in actions:
|
|
ok = True
|
|
ok = ok and (not action.trg_state_from or action.trg_state_from==case.state)
|
|
ok = ok and (not action.trg_state_to or action.trg_state_to==state_to)
|
|
ok = ok and (not action.trg_section_id or action.trg_section_id.id==case.section_id.id)
|
|
ok = ok and (not action.trg_categ_id or action.trg_categ_id.id==case.categ_id.id)
|
|
ok = ok and (not action.trg_user_id.id or action.trg_user_id.id==case.user_id.id)
|
|
ok = ok and (not action.trg_partner_id.id or action.trg_partner_id.id==case.partner_id.id)
|
|
ok = ok and (
|
|
not action.trg_partner_categ_id.id or
|
|
(
|
|
case.partner_id.id and
|
|
(action.trg_partner_categ_id.id in map(lambda x: x.id, case.partner_id.category_id or []))
|
|
)
|
|
)
|
|
ok = ok and (not action.trg_priority_from or action.trg_priority_from>=case.priority)
|
|
ok = ok and (not action.trg_priority_to or action.trg_priority_to<=case.priority)
|
|
if not ok:
|
|
continue
|
|
|
|
base = False
|
|
if action.trg_date_type=='create':
|
|
base = mx.DateTime.strptime(case.create_date[:19], '%Y-%m-%d %H:%M:%S')
|
|
elif action.trg_date_type=='action_last':
|
|
if case.date_action_last:
|
|
base = mx.DateTime.strptime(case.date_action_last, '%Y-%m-%d %H:%M:%S')
|
|
else:
|
|
base = mx.DateTime.strptime(case.create_date[:19], '%Y-%m-%d %H:%M:%S')
|
|
elif action.trg_date_type=='deadline' and case.date_deadline:
|
|
base = mx.DateTime.strptime(case.date_deadline, '%Y-%m-%d')
|
|
elif action.trg_date_type=='date' and case.date:
|
|
base = mx.DateTime.strptime(case.date, '%Y-%m-%d')
|
|
if base:
|
|
fnct = {
|
|
'minutes': lambda interval: mx.DateTime.RelativeDateTime(minutes=interval),
|
|
'day': lambda interval: mx.DateTime.RelativeDateTime(days=interval),
|
|
'hour': lambda interval: mx.DateTime.RelativeDateTime(hours=interval),
|
|
'month': lambda interval: mx.DateTime.RelativeDateTime(months=interval),
|
|
}
|
|
d = base + fnct[action.trg_date_range_type](action.trg_date_range)
|
|
dt = d.strftime('%Y-%m-%d %H:%M:%S')
|
|
ok = (dt <= time.strftime('%Y-%m-%d %H:%M:%S')) and \
|
|
((not case.date_action_next) or \
|
|
(dt >= case.date_action_next and \
|
|
case.date_action_last < case.date_action_next))
|
|
if not ok:
|
|
if not case.date_action_next or dt < case.date_action_next:
|
|
case.date_action_next = dt
|
|
self.write(cr, uid, [case.id], {'date_action_next': dt}, context)
|
|
|
|
else:
|
|
ok = action.trg_date_type=='none'
|
|
|
|
if ok:
|
|
write = {}
|
|
if action.act_state:
|
|
case.state = action.act_state
|
|
write['state'] = action.act_state
|
|
if action.act_section_id:
|
|
case.section_id = action.act_section_id
|
|
write['section_id'] = action.act_section_id.id
|
|
if action.act_user_id:
|
|
case.user_id = action.act_user_id
|
|
write['user_id'] = action.act_user_id.id
|
|
if action.act_priority:
|
|
case.priority = action.act_priority
|
|
write['priority'] = action.act_priority
|
|
if action.act_email_cc:
|
|
if '@' in (case.email_cc or ''):
|
|
write['email_cc'] = case.email_cc+','+action.act_email_cc
|
|
else:
|
|
write['email_cc'] = action.act_email_cc
|
|
write['date_action_last'] = time.strftime('%Y-%m-%d %H:%M:%S')
|
|
self.write(cr, uid, [case.id], write, context)
|
|
caseobj = self.pool.get('crm.case')
|
|
if action.act_remind_user:
|
|
caseobj.remind_user(cr, uid, [case.id], context, attach=action.act_remind_attach)
|
|
if action.act_remind_partner:
|
|
caseobj.remind_partner(cr, uid, [case.id], context, attach=action.act_remind_attach)
|
|
if action.act_method:
|
|
getattr(caseobj, 'act_method')(cr, uid, [case.id], action, context)
|
|
emails = []
|
|
if action.act_mail_to_user:
|
|
if case.user_id and case.user_id.address_id:
|
|
emails.append(case.user_id.address_id.email)
|
|
if action.act_mail_to_partner:
|
|
emails.append(case.email_from)
|
|
if action.act_mail_to_watchers:
|
|
emails += (case.email_cc or '').split(',')
|
|
if action.act_mail_to_email:
|
|
emails += (action.act_mail_to_email or '').split(',')
|
|
emails = filter(None, emails)
|
|
if len(emails) and action.act_mail_body:
|
|
self.email_send(cr, uid, case, emails, action.act_mail_body)
|
|
break
|
|
action_ids = newactions
|
|
level -= 1
|
|
return True
|
|
|
|
def format_mail(self, case, body):
|
|
data = {
|
|
'case_id': case.id,
|
|
'case_subject': case.name,
|
|
'case_date': case.date,
|
|
|
|
'case_user': (case.user_id and case.user_id.name) or '/',
|
|
'case_user_email': (case.user_id and case.user_id.address_id and case.user_id.address_id.email) or '/',
|
|
'case_user_phone': (case.user_id and case.user_id.address_id and case.user_id.address_id.phone) or '/',
|
|
|
|
'email_from': case.email_from,
|
|
'partner': (case.partner_id and case.partner_id.name) or '/',
|
|
'partner_email': (case.partner_address_id and case.partner_address_id.email) or '/',
|
|
}
|
|
return body % data
|
|
|
|
def email_send(self, cr, uid, case, emails, body, context={}):
|
|
body = self.format_mail(case, body)
|
|
if case.user_id and case.user_id.address_id and case.user_id.address_id.email:
|
|
emailfrom = case.user_id.address_id.email
|
|
else:
|
|
emailfrom = case.section_id.reply_to
|
|
tools.email_send(emailfrom, emails, '['+str(case.id)+'] '+case.name, body, reply_to=case.section_id.reply_to, tinycrm=str(case.id))
|
|
return True
|
|
def __log(self, cr, uid, cases, keyword, context={}):
|
|
if not self.pool.get('res.partner.event.type').check(cr, uid, 'crm_case_'+keyword):
|
|
return False
|
|
for case in cases:
|
|
if case.partner_id:
|
|
translated_keyword = keyword
|
|
if 'translated_keyword' in context:
|
|
translated_keyword = context['translated_keyword']
|
|
name = _('Case') + ' ' + translated_keyword + ': ' + case.name
|
|
if isinstance(name, str):
|
|
name = unicode(name, 'utf-8')
|
|
if len(name) > 64:
|
|
name = name[:61] + '...'
|
|
self.pool.get('res.partner.event').create(cr, uid, {
|
|
'name': name,
|
|
'som':(case.som or False) and case.som.id,
|
|
'description':case.description,
|
|
'partner_id':case.partner_id.id,
|
|
'date':time.strftime('%Y-%m-%d %H:%M:%S'),
|
|
'canal_id':(case.canal_id or False) and case.canal_id.id,
|
|
'user_id':uid,
|
|
'document': 'crm.case,%i' % case.id,
|
|
})
|
|
return True
|
|
|
|
def __history(self, cr, uid, cases, keyword, history=False, email=False, context={}):
|
|
for case in cases:
|
|
data = {
|
|
'name': keyword,
|
|
'som': case.som.id,
|
|
'canal_id': case.canal_id.id,
|
|
'user_id': uid,
|
|
'date': time.strftime('%Y-%m-%d %H:%M:%S'),
|
|
'case_id': case.id,
|
|
'section_id': case.section_id.id
|
|
}
|
|
obj = self.pool.get('crm.case.log')
|
|
if history and case.description:
|
|
obj = self.pool.get('crm.case.history')
|
|
data['description'] = case.description
|
|
data['email'] = email or \
|
|
(case.user_id and case.user_id.address_id and \
|
|
case.user_id.address_id.email) or False
|
|
obj.create(cr, uid, data, context)
|
|
return True
|
|
_history = __history
|
|
|
|
def create(self, cr, uid, *args, **argv):
|
|
res = super(crm_case, self).create(cr, uid, *args, **argv)
|
|
cases = self.browse(cr, uid, [res])
|
|
cases[0].state # to fill the browse record cache
|
|
self.__log(cr,uid, cases, 'draft', context={'translated_keyword': _('draft')})
|
|
self._action(cr,uid, cases, 'draft')
|
|
return res
|
|
|
|
def remind_partner(self, cr, uid, ids, context={}, attach=False):
|
|
return self.remind_user(cr, uid, ids, context, attach,
|
|
destination=False)
|
|
|
|
def remind_user(self, cr, uid, ids, context={}, attach=False,
|
|
destination=True):
|
|
for case in self.browse(cr, uid, ids):
|
|
if case.section_id.reply_to and case.email_from:
|
|
src = case.email_from
|
|
dest = case.section_id.reply_to
|
|
body = case.email_last or case.description
|
|
if not destination:
|
|
src,dest = dest,src
|
|
if case.user_id.signature:
|
|
body += '\n\n%s' % (case.user_id.signature)
|
|
dest = [dest]
|
|
|
|
attach_to_send = None
|
|
|
|
if attach:
|
|
attach_ids = self.pool.get('ir.attachment').search(cr, uid, [('res_model', '=', 'crm.case'), ('res_id', '=', case.id)])
|
|
attach_to_send = self.pool.get('ir.attachment').read(cr, uid, attach_ids, ['datas_fname','datas'])
|
|
attach_to_send = map(lambda x: (x['datas_fname'], base64.decodestring(x['datas'])), attach_to_send)
|
|
|
|
# Send an email
|
|
tools.email_send(
|
|
src,
|
|
dest,
|
|
"Reminder: [%s] %s" % (str(case.id), case.name, ),
|
|
body,
|
|
reply_to=case.section_id.reply_to,
|
|
tinycrm=str(case.id),
|
|
attach=attach_to_send
|
|
)
|
|
|
|
return True
|
|
|
|
def add_reply(self, cursor, user, ids, context=None):
|
|
for case in self.browse(cursor, user, ids, context=context):
|
|
if case.history_line:
|
|
description = case.history_line[0].description
|
|
self.write(cursor, user, case.id, {
|
|
'description': '> ' + description.replace('\n','\n> '),
|
|
}, context=context)
|
|
return True
|
|
|
|
def case_log(self, cr, uid, ids,context={}, email=False, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
self.__history(cr, uid, cases, _('Historize'), history=True, email=email)
|
|
return self.write(cr, uid, ids, {'description': False, 'som': False,
|
|
'canal_id': False})
|
|
|
|
def case_log_reply(self, cr, uid, ids, context={}, email=False, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
for case in cases:
|
|
if not case.email_from:
|
|
raise osv.except_osv(_('Error!'),
|
|
_('You must put a Partner eMail to use this action!'))
|
|
self.__history(cr, uid, cases, _('Send'), history=True, email=False)
|
|
for case in cases:
|
|
self.write(cr, uid, [case.id], {
|
|
'description': False,
|
|
'som': False,
|
|
'canal_id': False,
|
|
})
|
|
emails = [case.email_from] + (case.email_cc or '').split(',')
|
|
emails = filter(None, emails)
|
|
body = case.description
|
|
if case.user_id.signature:
|
|
body += '\n\n%s' % (case.user_id.signature)
|
|
tools.email_send(
|
|
case.user_id.address_id.email,
|
|
emails,
|
|
'['+str(case.id)+'] '+case.name,
|
|
body,
|
|
reply_to=case.section_id.reply_to,
|
|
tinycrm=str(case.id)
|
|
)
|
|
return True
|
|
|
|
def onchange_partner_id(self, cr, uid, ids, part, email=False):
|
|
if not part:
|
|
return {'value':{'partner_address_id': False}}
|
|
addr = self.pool.get('res.partner').address_get(cr, uid, [part], ['contact'])
|
|
data = {'partner_address_id':addr['contact']}
|
|
if addr['contact'] and not email:
|
|
data['email_from'] = self.pool.get('res.partner.address').browse(cr, uid, addr['contact']).email
|
|
return {'value':data}
|
|
|
|
def onchange_categ_id(self, cr, uid, ids, categ, context={}):
|
|
if not categ:
|
|
return {'value':{}}
|
|
cat = self.pool.get('crm.case.categ').browse(cr, uid, categ, context).probability
|
|
return {'value':{'probability':cat}}
|
|
|
|
|
|
def onchange_partner_address_id(self, cr, uid, ids, part, email=False):
|
|
if not part:
|
|
return {'value':{}}
|
|
data = {}
|
|
if not email:
|
|
data['email_from'] = self.pool.get('res.partner.address').browse(cr, uid, part).email
|
|
return {'value':data}
|
|
|
|
def case_close(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
cases[0].state # to fill the browse record cache
|
|
self.__log(cr,uid, cases, 'done', context={'translated_keyword': _('done')})
|
|
self.__history(cr, uid, cases, _('Close'))
|
|
self.write(cr, uid, ids, {'state':'done', 'date_closed': time.strftime('%Y-%m-%d %H:%M:%S')})
|
|
#
|
|
# We use the cache of cases to keep the old case state
|
|
#
|
|
self._action(cr,uid, cases, 'done')
|
|
return True
|
|
|
|
def case_escalate(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
for case in cases:
|
|
data = {'active':True, 'user_id': False}
|
|
if case.section_id.parent_id:
|
|
data['section_id'] = case.section_id.parent_id.id
|
|
if case.section_id.parent_id.user_id:
|
|
data['user_id'] = case.section_id.parent_id.user_id.id
|
|
else:
|
|
raise osv.except_osv(_('Error !'), _('You can not escalate this case.\nYou are already at the top level.'))
|
|
self.write(cr, uid, ids, data)
|
|
self.__history(cr, uid, cases, _('Escalate'))
|
|
self._action(cr, uid, cases, 'escalate')
|
|
return True
|
|
|
|
|
|
def case_open(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
self.__log(cr, uid, cases, 'open', context={'translated_keyword': _('open')})
|
|
self.__history(cr, uid, cases, _('Open'))
|
|
for case in cases:
|
|
data = {'state':'open', 'active':True}
|
|
if not case.user_id:
|
|
data['user_id'] = uid
|
|
self.write(cr, uid, ids, data)
|
|
self._action(cr,uid, cases, 'open')
|
|
return True
|
|
|
|
def emails_get(self, cr, uid, id, context={}):
|
|
case = self.browse(cr, uid, id)
|
|
return ((case.user_id and case.user_id.address_id and case.user_id.address_id.email) or False, case.email_from, case.email_cc, case.priority)
|
|
|
|
def case_cancel(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
cases[0].state # to fill the browse record cache
|
|
self.__log(cr, uid, cases, 'cancel', context={'translated_keyword': _('cancel')})
|
|
self.__history(cr, uid, cases, _('Cancel'))
|
|
self.write(cr, uid, ids, {'state':'cancel', 'active':True})
|
|
self._action(cr,uid, cases, 'cancel')
|
|
return True
|
|
|
|
def case_pending(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
cases[0].state # to fill the browse record cache
|
|
self.__log(cr, uid, cases, 'pending', context={'translated_keyword': _('draft')})
|
|
self.__history(cr, uid, cases, _('Pending'))
|
|
self.write(cr, uid, ids, {'state':'pending', 'active':True})
|
|
self._action(cr,uid, cases, 'pending')
|
|
return True
|
|
|
|
def case_reset(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
cases[0].state # to fill the browse record cache
|
|
self.__log(cr, uid, cases, 'draft', context={'translated_keyword': _('draft')})
|
|
self.__history(cr, uid, cases, _('Draft'))
|
|
self.write(cr, uid, ids, {'state':'draft', 'active':True})
|
|
self._action(cr, uid, cases, 'draft')
|
|
return True
|
|
crm_case()
|
|
|
|
class crm_case_log(osv.osv):
|
|
_name = "crm.case.log"
|
|
_description = "Case Communication History"
|
|
_order = "id desc"
|
|
_columns = {
|
|
'name': fields.char('Action', size=64),
|
|
'som': fields.many2one('res.partner.som', 'State of Mind'),
|
|
'date': fields.datetime('Date'),
|
|
'canal_id': fields.many2one('res.partner.canal', 'Channel'),
|
|
'section_id': fields.many2one('crm.case.section', 'Section'),
|
|
'user_id': fields.many2one('res.users', 'User Responsible', readonly=True),
|
|
'case_id': fields.many2one('crm.case', 'Case', required=True, ondelete='cascade')
|
|
}
|
|
_defaults = {
|
|
'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'),
|
|
}
|
|
crm_case_log()
|
|
|
|
class crm_case_history(osv.osv):
|
|
_name = "crm.case.history"
|
|
_description = "Case history"
|
|
_order = "id desc"
|
|
_inherits = {'crm.case.log':"log_id"}
|
|
def _note_get(self, cursor, user, ids, name, arg, context=None):
|
|
res = {}
|
|
for hist in self.browse(cursor, user, ids, context or {}):
|
|
res[hist.id] = (hist.email or '/') + ' (' + str(hist.date) + ')\n'
|
|
res[hist.id] += (hist.description or '')
|
|
return res
|
|
_columns = {
|
|
'description': fields.text('Description'),
|
|
'note': fields.function(_note_get, method=True, string="Description", type="text"),
|
|
'email': fields.char('Email', size=84),
|
|
'log_id': fields.many2one('crm.case.log','Log',ondelete='cascade'),
|
|
}
|
|
crm_case_history()
|
|
|
|
|
|
# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
|
|
|