54 lines
1.7 KiB
YAML
54 lines
1.7 KiB
YAML
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I start by creating New helpdesk request regarding some functional questions.
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I select Date at which helpdesk request is created.
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!record {model: crm.helpdesk, id: crm_helpdesk_somefunctionalquestion0}:
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date: !eval time.strftime('%Y-%m-%d %H:%M:%S')
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email_from: info@balmerinc.be
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name: Some functional question.
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partner_address_id: base.res_partner_address_1
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partner_id: base.res_partner_9
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section_id: crm.section_sales_department
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I create the message.
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!python {model: crm.helpdesk}: |
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msg = {
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'subject': 'test_email',
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'body': 'Testing',
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'from': 'Administrator <admin@openerp.com>',
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}
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context = None
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self.message_new(cr, uid,msg,context)
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I check that the Helpdesk request is in 'Draft' state.
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!assert {model: crm.helpdesk, id: crm_helpdesk_somefunctionalquestion0}:
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- state == 'draft'
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In order to make this helpdesk request to be considered I make it "Open".
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!python {model: crm.helpdesk}: |
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self.case_open(cr, uid, [ref('crm_helpdesk_somefunctionalquestion0')])
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Update the created message.
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!python {model: crm.helpdesk}: |
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vals = {}
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msg = {
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'subject': 'test_email',
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'body': 'Testing',
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'from': 'Administrator <admin@openerp.com>',
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}
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context = None
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default_act = 'pending'
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self.message_update(cr, uid, [ref('crm_helpdesk_somefunctionalquestion0')], vals, msg, default_act, context)
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After a proper communication for the request via email I make sure that the request is fulfilled and
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I close this HelpDesk Request by clicking on "Close" button.
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!python {model: crm.helpdesk}: |
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self.case_close(cr, uid, [ref('crm_helpdesk_somefunctionalquestion0')])
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