720 lines
32 KiB
Python
720 lines
32 KiB
Python
# -*- coding: utf-8 -*-
|
|
##############################################################################
|
|
#
|
|
# OpenERP, Open Source Management Solution
|
|
# Copyright (C) 2004-today OpenERP SA (<http://www.openerp.com>)
|
|
#
|
|
# This program is free software: you can redistribute it and/or modify
|
|
# it under the terms of the GNU Affero General Public License as
|
|
# published by the Free Software Foundation, either version 3 of the
|
|
# License, or (at your option) any later version.
|
|
#
|
|
# This program is distributed in the hope that it will be useful,
|
|
# but WITHOUT ANY WARRANTY; without even the implied warranty of
|
|
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
|
# GNU Affero General Public License for more details.
|
|
#
|
|
# You should have received a copy of the GNU Affero General Public License
|
|
# along with this program. If not, see <http://www.gnu.org/licenses/>.
|
|
#
|
|
##############################################################################
|
|
|
|
import time
|
|
import base64
|
|
import tools
|
|
|
|
from osv import fields
|
|
from osv import osv
|
|
from tools.translate import _
|
|
|
|
MAX_LEVEL = 15
|
|
AVAILABLE_STATES = [
|
|
('draft', 'New'),
|
|
('cancel', 'Cancelled'),
|
|
('open', 'In Progress'),
|
|
('pending', 'Pending'),
|
|
('done', 'Closed')
|
|
]
|
|
|
|
AVAILABLE_PRIORITIES = [
|
|
('1', 'Highest'),
|
|
('2', 'High'),
|
|
('3', 'Normal'),
|
|
('4', 'Low'),
|
|
('5', 'Lowest'),
|
|
]
|
|
|
|
class crm_case_channel(osv.osv):
|
|
_name = "crm.case.channel"
|
|
_description = "Channels"
|
|
_order = 'name'
|
|
_columns = {
|
|
'name': fields.char('Channel Name', size=64, required=True),
|
|
'active': fields.boolean('Active'),
|
|
}
|
|
_defaults = {
|
|
'active': lambda *a: 1,
|
|
}
|
|
|
|
class crm_case_stage(osv.osv):
|
|
""" Model for case stages. This models the main stages of a document
|
|
management flow. Main CRM objects (leads, opportunities, project
|
|
issues, ...) will now use only stages, instead of state and stages.
|
|
Stages are for example used to display the kanban view of records.
|
|
"""
|
|
_name = "crm.case.stage"
|
|
_description = "Stage of case"
|
|
_rec_name = 'name'
|
|
_order = "sequence"
|
|
|
|
_columns = {
|
|
'name': fields.char('Stage Name', size=64, required=True, translate=True),
|
|
'sequence': fields.integer('Sequence', help="Used to order stages. Lower is better."),
|
|
'probability': fields.float('Probability (%)', required=True, help="This percentage depicts the default/average probability of the Case for this stage to be a success"),
|
|
'on_change': fields.boolean('Change Probability Automatically', help="Setting this stage will change the probability automatically on the opportunity."),
|
|
'requirements': fields.text('Requirements'),
|
|
'section_ids':fields.many2many('crm.case.section', 'section_stage_rel', 'stage_id', 'section_id', string='Sections',
|
|
help="Link between stages and sales teams. When set, this limitate the current stage to the selected sales teams."),
|
|
'state': fields.selection(AVAILABLE_STATES, 'State', required=True, help="The related state for the stage. The state of your document will automatically change regarding the selected stage. For example, if a stage is related to the state 'Close', when your document reaches this stage, it will be automatically have the 'closed' state."),
|
|
'case_default': fields.boolean('Common to All Teams', help="If you check this field, this stage will be proposed by default on each sales team. It will not assign this stage to existing teams."),
|
|
'fold': fields.boolean('Hide in Views when Empty', help="This stage is not visible, for example in status bar or kanban view, when there are no records in that stage to display."),
|
|
'type': fields.selection([ ('lead','Lead'),
|
|
('opportunity', 'Opportunity'),
|
|
('both', 'Both')],
|
|
string='Type', size=16, required=True,
|
|
help="This field is used to distinguish stages related to Leads from stages related to Opportunities, or to specify stages available for both types."),
|
|
}
|
|
|
|
_defaults = {
|
|
'sequence': lambda *args: 1,
|
|
'probability': lambda *args: 0.0,
|
|
'state': 'draft',
|
|
'fold': False,
|
|
'type': 'both',
|
|
}
|
|
|
|
class crm_case_section(osv.osv):
|
|
""" Model for sales teams. """
|
|
_name = "crm.case.section"
|
|
_description = "Sales Teams"
|
|
_order = "complete_name"
|
|
|
|
def get_full_name(self, cr, uid, ids, field_name, arg, context=None):
|
|
return dict(self.name_get(cr, uid, ids, context=context))
|
|
|
|
_columns = {
|
|
'name': fields.char('Sales Team', size=64, required=True, translate=True),
|
|
'complete_name': fields.function(get_full_name, type='char', size=256, readonly=True, store=True),
|
|
'code': fields.char('Code', size=8),
|
|
'active': fields.boolean('Active', help="If the active field is set to "\
|
|
"true, it will allow you to hide the sales team without removing it."),
|
|
'allow_unlink': fields.boolean('Allow Delete', help="Allows to delete non draft cases"),
|
|
'change_responsible': fields.boolean('Reassign Escalated', help="When escalating to this team override the saleman with the team leader."),
|
|
'user_id': fields.many2one('res.users', 'Team Leader'),
|
|
'member_ids':fields.many2many('res.users', 'sale_member_rel', 'section_id', 'member_id', 'Team Members'),
|
|
'reply_to': fields.char('Reply-To', size=64, help="The email address put in the 'Reply-To' of all emails sent by OpenERP about cases in this sales team"),
|
|
'parent_id': fields.many2one('crm.case.section', 'Parent Team'),
|
|
'child_ids': fields.one2many('crm.case.section', 'parent_id', 'Child Teams'),
|
|
'resource_calendar_id': fields.many2one('resource.calendar', "Working Time", help="Used to compute open days"),
|
|
'note': fields.text('Description'),
|
|
'working_hours': fields.float('Working Hours', digits=(16,2 )),
|
|
'stage_ids': fields.many2many('crm.case.stage', 'section_stage_rel', 'section_id', 'stage_id', 'Stages'),
|
|
}
|
|
|
|
def _get_stage_common(self, cr, uid, context):
|
|
ids = self.pool.get('crm.case.stage').search(cr, uid, [('case_default','=',1)], context=context)
|
|
return ids
|
|
|
|
_defaults = {
|
|
'active': lambda *a: 1,
|
|
'allow_unlink': lambda *a: 1,
|
|
'stage_ids': _get_stage_common
|
|
}
|
|
|
|
_sql_constraints = [
|
|
('code_uniq', 'unique (code)', 'The code of the sales team must be unique !')
|
|
]
|
|
|
|
_constraints = [
|
|
(osv.osv._check_recursion, 'Error ! You cannot create recursive Sales team.', ['parent_id'])
|
|
]
|
|
|
|
def name_get(self, cr, uid, ids, context=None):
|
|
"""Overrides orm name_get method"""
|
|
if not isinstance(ids, list) :
|
|
ids = [ids]
|
|
res = []
|
|
if not ids:
|
|
return res
|
|
reads = self.read(cr, uid, ids, ['name', 'parent_id'], context)
|
|
|
|
for record in reads:
|
|
name = record['name']
|
|
if record['parent_id']:
|
|
name = record['parent_id'][1] + ' / ' + name
|
|
res.append((record['id'], name))
|
|
return res
|
|
|
|
class crm_case_categ(osv.osv):
|
|
""" Category of Case """
|
|
_name = "crm.case.categ"
|
|
_description = "Category of Case"
|
|
_columns = {
|
|
'name': fields.char('Name', size=64, required=True, translate=True),
|
|
'section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
|
'object_id': fields.many2one('ir.model', 'Object Name'),
|
|
}
|
|
|
|
def _find_object_id(self, cr, uid, context=None):
|
|
"""Finds id for case object"""
|
|
object_id = context and context.get('object_id', False) or False
|
|
ids = self.pool.get('ir.model').search(cr, uid, [('id', '=', object_id)])
|
|
return ids and ids[0] or False
|
|
|
|
_defaults = {
|
|
'object_id' : _find_object_id
|
|
}
|
|
|
|
class crm_case_resource_type(osv.osv):
|
|
""" Resource Type of case """
|
|
_name = "crm.case.resource.type"
|
|
_description = "Campaign"
|
|
_rec_name = "name"
|
|
_columns = {
|
|
'name': fields.char('Campaign Name', size=64, required=True, translate=True),
|
|
'section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
|
}
|
|
|
|
class crm_base(object):
|
|
""" Base utility mixin class for objects willing to manage their state.
|
|
Object subclassing this class should define the following colums:
|
|
- ``date_open`` (datetime field)
|
|
- ``date_closed`` (datetime field)
|
|
- ``user_id`` (many2one to res.users)
|
|
- ``partner_id`` (many2one to res.partner)
|
|
- ``state`` (selection field)
|
|
"""
|
|
|
|
def onchange_partner_address_id(self, cr, uid, ids, add, email=False):
|
|
""" This function returns value of partner email based on Partner Address
|
|
:param add: Id of Partner's address
|
|
:param email: Partner's email ID
|
|
"""
|
|
data = {'value': {'email_from': False, 'phone':False}}
|
|
if add:
|
|
address = self.pool.get('res.partner').browse(cr, uid, add)
|
|
data['value'] = {'email_from': address and address.email or False ,
|
|
'phone': address and address.phone or False}
|
|
if 'phone' not in self._columns:
|
|
del data['value']['phone']
|
|
return data
|
|
|
|
def onchange_partner_id(self, cr, uid, ids, part, email=False):
|
|
""" This function returns value of partner address based on partner
|
|
:param part: Partner's id
|
|
:param email: Partner's email ID
|
|
"""
|
|
data={}
|
|
if part:
|
|
addr = self.pool.get('res.partner').address_get(cr, uid, [part], ['contact'])
|
|
data.update(self.onchange_partner_address_id(cr, uid, ids, addr['contact'])['value'])
|
|
return {'value': data}
|
|
|
|
def case_open(self, cr, uid, ids, context=None):
|
|
""" Opens case """
|
|
cases = self.browse(cr, uid, ids, context=context)
|
|
for case in cases:
|
|
values = {'active': True}
|
|
if case.state == 'draft':
|
|
values['date_open'] = fields.datetime.now()
|
|
if not case.user_id:
|
|
values['user_id'] = uid
|
|
self.case_set(cr, uid, [case.id], 'open', values, context=context)
|
|
self.case_open_send_note(cr, uid, [case.id], context=context)
|
|
return True
|
|
|
|
def case_close(self, cr, uid, ids, context=None):
|
|
""" Closes case """
|
|
self.case_set(cr, uid, ids, 'done', {'date_closed': fields.datetime.now()}, context=context)
|
|
self.case_close_send_note(cr, uid, ids, context=context)
|
|
return True
|
|
|
|
def case_cancel(self, cr, uid, ids, context=None):
|
|
""" Cancels case """
|
|
self.case_set(cr, uid, ids, 'cancel', {'active': True}, context=context)
|
|
self.case_cancel_send_note(cr, uid, ids, context=context)
|
|
return True
|
|
|
|
def case_pending(self, cr, uid, ids, context=None):
|
|
""" Sets case as pending """
|
|
self.case_set(cr, uid, ids, 'pending', {'active': True}, context=context)
|
|
self.case_pending_send_note(cr, uid, ids, context=context)
|
|
return True
|
|
|
|
def case_reset(self, cr, uid, ids, context=None):
|
|
""" Resets case as draft """
|
|
self.case_set(cr, uid, ids, 'draft', {'active': True}, context=context)
|
|
self.case_close_send_note(cr, uid, ids, context=context)
|
|
return True
|
|
|
|
def case_set(self, cr, uid, ids, state_name, update_values=None, context=None):
|
|
""" Generic method for setting case. This methods wraps the update
|
|
of the record, as well as call to _action and browse record
|
|
case setting.
|
|
|
|
:params: state_name: the new value of the state, such as
|
|
'draft' or 'close'.
|
|
:params: update_values: values that will be added with the state
|
|
update when writing values to the record.
|
|
"""
|
|
cases = self.browse(cr, uid, ids, context=context)
|
|
cases[0].state # fill browse record cache, for _action having old and new values
|
|
if update_values is None:
|
|
update_values = {}
|
|
update_values.update({'state': state_name})
|
|
self.write(cr, uid, ids, update_values, context=context)
|
|
self._action(cr, uid, cases, state_name, context=context)
|
|
|
|
def _action(self, cr, uid, cases, state_to, scrit=None, context=None):
|
|
if context is None:
|
|
context = {}
|
|
context['state_to'] = state_to
|
|
rule_obj = self.pool.get('base.action.rule')
|
|
model_obj = self.pool.get('ir.model')
|
|
model_ids = model_obj.search(cr, uid, [('model','=',self._name)])
|
|
rule_ids = rule_obj.search(cr, uid, [('model_id','=',model_ids[0])])
|
|
return rule_obj._action(cr, uid, rule_ids, cases, scrit=scrit, context=context)
|
|
|
|
# ******************************
|
|
# Notifications
|
|
# ******************************
|
|
|
|
def case_get_note_msg_prefix(self, cr, uid, id, context=None):
|
|
return ''
|
|
|
|
def case_open_send_note(self, cr, uid, ids, context=None):
|
|
for id in ids:
|
|
msg = _('%s has been <b>opened</b>.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
|
|
self.message_append_note(cr, uid, [id], body=msg, context=context)
|
|
return True
|
|
|
|
def case_close_send_note(self, cr, uid, ids, context=None):
|
|
for id in ids:
|
|
msg = _('%s has been <b>closed</b>.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
|
|
self.message_append_note(cr, uid, [id], body=msg, context=context)
|
|
return True
|
|
|
|
def case_cancel_send_note(self, cr, uid, ids, context=None):
|
|
for id in ids:
|
|
msg = _('%s has been <b>canceled</b>.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
|
|
self.message_append_note(cr, uid, [id], body=msg, context=context)
|
|
return True
|
|
|
|
def case_pending_send_note(self, cr, uid, ids, context=None):
|
|
for id in ids:
|
|
msg = _('%s is now <b>pending</b>.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
|
|
self.message_append_note(cr, uid, [id], body=msg, context=context)
|
|
return True
|
|
|
|
def case_reset_send_note(self, cr, uid, ids, context=None):
|
|
for id in ids:
|
|
msg = _('%s has been <b>renewed</b>.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
|
|
self.message_append_note(cr, uid, [id], body=msg, context=context)
|
|
return True
|
|
|
|
class crm_case(object):
|
|
""" Base utility mixin class for objects willing to manage their stages.
|
|
Object that inherit from this class should inherit from mailgate.thread
|
|
to have access to the mail gateway, as well as Chatter. Objects
|
|
subclassing this class should define the following colums:
|
|
- ``date_open`` (datetime field)
|
|
- ``date_closed`` (datetime field)
|
|
- ``user_id`` (many2one to res.users)
|
|
- ``partner_id`` (many2one to res.partner)
|
|
- ``stage_id`` (many2one to a stage definition model)
|
|
- ``state`` (selection field, related to the stage_id.state)
|
|
"""
|
|
|
|
def _get_default_partner(self, cr, uid, context=None):
|
|
""" Gives id of partner for current user
|
|
:param context: if portal in context is false return false anyway
|
|
"""
|
|
if context is None:
|
|
context = {}
|
|
if not context.get('portal', False):
|
|
return False
|
|
user = self.pool.get('res.users').browse(cr, uid, uid, context=context)
|
|
if hasattr(user, 'partner_address_id') and user.partner_address_id:
|
|
return user.partner_address_id
|
|
return user.company_id.partner_id.id
|
|
|
|
def _get_default_email(self, cr, uid, context=None):
|
|
""" Gives default email address for current user
|
|
:param context: if portal in context is false return false anyway
|
|
"""
|
|
if not context.get('portal', False):
|
|
return False
|
|
user = self.pool.get('res.users').browse(cr, uid, uid, context=context)
|
|
return user.user_email
|
|
|
|
def _get_default_user(self, cr, uid, context=None):
|
|
""" Gives current user id
|
|
:param context: if portal in context is false return false anyway
|
|
"""
|
|
if context and context.get('portal', False):
|
|
return False
|
|
return uid
|
|
|
|
def onchange_partner_address_id(self, cr, uid, ids, add, email=False):
|
|
""" This function returns value of partner email based on Partner Address
|
|
:param add: Id of Partner's address
|
|
:param email: Partner's email ID
|
|
"""
|
|
data = {'value': {'email_from': False, 'phone':False}}
|
|
if add:
|
|
address = self.pool.get('res.partner').browse(cr, uid, add)
|
|
data['value'] = {'email_from': address and address.email or False ,
|
|
'phone': address and address.phone or False}
|
|
if 'phone' not in self._columns:
|
|
del data['value']['phone']
|
|
return data
|
|
|
|
def onchange_partner_id(self, cr, uid, ids, part, email=False):
|
|
""" This function returns value of partner address based on partner
|
|
:param part: Partner's id
|
|
:param email: Partner's email ID
|
|
"""
|
|
data={}
|
|
if part:
|
|
addr = self.pool.get('res.partner').address_get(cr, uid, [part], ['contact'])
|
|
data.update(self.onchange_partner_address_id(cr, uid, ids, addr['contact'])['value'])
|
|
return {'value': data}
|
|
|
|
def _get_default_section(self, cr, uid, context=None):
|
|
""" Gives default section by checking if present in the context """
|
|
if context is None:
|
|
context = {}
|
|
if context.get('portal', False):
|
|
return False
|
|
if type(context.get('default_section_id')) in (int, long):
|
|
return context.get('default_section_id')
|
|
if isinstance(context.get('default_section_id'), basestring):
|
|
section_name = context['default_section_id']
|
|
section_ids = self.pool.get('crm.case.section').name_search(cr, uid, name=section_name, context=context)
|
|
if len(section_ids) == 1:
|
|
return section_ids[0][0]
|
|
return False
|
|
|
|
def _get_default_stage_id(self, cr, uid, context=None):
|
|
""" Gives default stage_id """
|
|
section_id = self._get_default_section(cr, uid, context=context)
|
|
return self.stage_find(cr, uid, section_id, [('state', '=', 'draft')], context=context)
|
|
|
|
def stage_find(self, cr, uid, section_id, domain=[], order='sequence', context=None):
|
|
""" Find stage, within a sales team, with a domain on the search,
|
|
ordered by the order parameter. If several stages match the
|
|
search criterions, the first one will be returned, according
|
|
to the requested search order.
|
|
:param section_id: if set, the search is limited to stages that
|
|
belongs to the given sales team, or that are
|
|
global (case_default flag set to True)
|
|
:param domain: a domain on the search of stages
|
|
:param order: order of the search
|
|
"""
|
|
domain = list(domain)
|
|
if section_id:
|
|
domain += ['|', ('section_ids', '=', section_id), ('case_default', '=', True)]
|
|
stage_ids = self.pool.get('crm.case.stage').search(cr, uid, domain, order=order, context=context)
|
|
if stage_ids:
|
|
return stage_ids[0]
|
|
return False
|
|
|
|
def stage_set_with_state_name(self, cr, uid, cases, state_name, context=None):
|
|
""" Set a new stage, with a state_name instead of a stage_id
|
|
:param cases: browse_record of cases
|
|
"""
|
|
if isinstance(cases, (int, long)):
|
|
cases = self.browse(cr, uid, cases, context=context)
|
|
for case in cases:
|
|
section_id = case.section_id.id if case.section_id else None
|
|
stage_id = self.stage_find(cr, uid, section_id, [('state', '=', state_name)], context=context)
|
|
if stage_id:
|
|
self.stage_set(cr, uid, [case.id], stage_id, context=context)
|
|
return True
|
|
|
|
def stage_set(self, cr, uid, ids, stage_id, context=None):
|
|
value = {}
|
|
if hasattr(self,'onchange_stage_id'):
|
|
value = self.onchange_stage_id(cr, uid, ids, stage_id)['value']
|
|
value['stage_id'] = stage_id
|
|
return self.write(cr, uid, ids, value, context=context)
|
|
|
|
def stage_change(self, cr, uid, ids, op, order, context=None):
|
|
for case in self.browse(cr, uid, ids, context=context):
|
|
seq = 0
|
|
if case.stage_id:
|
|
seq = case.stage_id.sequence
|
|
section_id = None
|
|
if case.section_id:
|
|
section_id = case.section_id.id
|
|
next_stage_id = self.stage_find(cr, uid, section_id, [('sequence',op,seq)],order)
|
|
if next_stage_id:
|
|
return self.stage_set(cr, uid, [case.id], next_stage_id, context=context)
|
|
return False
|
|
|
|
def stage_next(self, cr, uid, ids, context=None):
|
|
""" This function computes next stage for case from its current stage
|
|
using available stage for that case type
|
|
"""
|
|
return self.stage_change(cr, uid, ids, '>','sequence', context)
|
|
|
|
def stage_previous(self, cr, uid, ids, context=None):
|
|
""" This function computes previous stage for case from its current
|
|
stage using available stage for that case type
|
|
"""
|
|
return self.stage_change(cr, uid, ids, '<', 'sequence desc', context)
|
|
|
|
def copy(self, cr, uid, id, default=None, context=None):
|
|
""" Overrides orm copy method to avoid copying messages,
|
|
as well as date_closed and date_open columns if they
|
|
exist."""
|
|
if default is None:
|
|
default = {}
|
|
|
|
if hasattr(self, '_columns'):
|
|
if self._columns.get('date_closed'):
|
|
default.update({ 'date_closed': False, })
|
|
if self._columns.get('date_open'):
|
|
default.update({ 'date_open': False })
|
|
return super(crm_case, self).copy(cr, uid, id, default, context=context)
|
|
|
|
def case_escalate(self, cr, uid, ids, context=None):
|
|
""" Escalates case to parent level """
|
|
cases = self.browse(cr, uid, ids, context=context)
|
|
cases[0].state # fill browse record cache, for _action having old and new values
|
|
for case in cases:
|
|
data = {'active': True}
|
|
if case.section_id.parent_id:
|
|
data['section_id'] = case.section_id.parent_id.id
|
|
if case.section_id.parent_id.change_responsible:
|
|
if case.section_id.parent_id.user_id:
|
|
data['user_id'] = case.section_id.parent_id.user_id.id
|
|
else:
|
|
raise osv.except_osv(_('Error !'), _('You can not escalate, you are already at the top level regarding your sales-team category.'))
|
|
self.write(cr, uid, [case.id], data)
|
|
case.case_escalate_send_note(case.section_id.parent_id, context=context)
|
|
cases = self.browse(cr, uid, ids, context=context)
|
|
self._action(cr, uid, cases, 'escalate', context=context)
|
|
return True
|
|
|
|
def case_open(self, cr, uid, ids, context=None):
|
|
""" Opens case """
|
|
cases = self.browse(cr, uid, ids, context=context)
|
|
for case in cases:
|
|
data = {'active': True}
|
|
if case.stage_id and case.stage_id.state == 'draft':
|
|
data['date_open'] = fields.datetime.now()
|
|
if not case.user_id:
|
|
data['user_id'] = uid
|
|
self.case_set(cr, uid, [case.id], 'open', data, context=context)
|
|
self.case_open_send_note(cr, uid, [case.id], context=context)
|
|
return True
|
|
|
|
def case_close(self, cr, uid, ids, context=None):
|
|
""" Closes case """
|
|
self.case_set(cr, uid, ids, 'done', {'active': True, 'date_closed': fields.datetime.now()}, context=context)
|
|
self.case_close_send_note(cr, uid, ids, context=context)
|
|
return True
|
|
|
|
def case_cancel(self, cr, uid, ids, context=None):
|
|
""" Cancels case """
|
|
self.case_set(cr, uid, ids, 'cancel', {'active': True}, context=context)
|
|
self.case_cancel_send_note(cr, uid, ids, context=context)
|
|
return True
|
|
|
|
def case_pending(self, cr, uid, ids, context=None):
|
|
""" Set case as pending """
|
|
self.case_set(cr, uid, ids, 'pending', {'active': True}, context=context)
|
|
self.case_pending_send_note(cr, uid, ids, context=context)
|
|
return True
|
|
|
|
def case_reset(self, cr, uid, ids, context=None):
|
|
""" Resets case as draft """
|
|
self.case_set(cr, uid, ids, 'draft', {'active': True}, context=context)
|
|
self.case_reset_send_note(cr, uid, ids, context=context)
|
|
return True
|
|
|
|
def case_set(self, cr, uid, ids, new_state_name=None, values_to_update=None, new_stage_id=None, context=None):
|
|
""" TODO """
|
|
cases = self.browse(cr, uid, ids, context=context)
|
|
cases[0].state # fill browse record cache, for _action having old and new values
|
|
# 1. update the stage
|
|
if new_state_name:
|
|
self.stage_set_with_state_name(cr, uid, cases, new_state_name, context=context)
|
|
elif not (new_stage_id is None):
|
|
self.stage_set(cr, uid, ids, new_stage_id, context=context)
|
|
# 2. update values
|
|
if values_to_update:
|
|
self.write(cr, uid, ids, values_to_update, context=context)
|
|
# 3. call _action for base action rule
|
|
if new_state_name:
|
|
self._action(cr, uid, cases, new_state_name, context=context)
|
|
elif not (new_stage_id is None):
|
|
stage = self.pool.get('crm.case.stage').browse(cr, uid, [new_stage_id], context=context)[0]
|
|
new_state_name = stage.state
|
|
self._action(cr, uid, cases, new_state_name, context=context)
|
|
return True
|
|
|
|
def _action(self, cr, uid, cases, state_to, scrit=None, context=None):
|
|
if context is None:
|
|
context = {}
|
|
context['state_to'] = state_to
|
|
rule_obj = self.pool.get('base.action.rule')
|
|
model_obj = self.pool.get('ir.model')
|
|
model_ids = model_obj.search(cr, uid, [('model','=',self._name)])
|
|
rule_ids = rule_obj.search(cr, uid, [('model_id','=',model_ids[0])])
|
|
return rule_obj._action(cr, uid, rule_ids, cases, scrit=scrit, context=context)
|
|
|
|
def remind_partner(self, cr, uid, ids, context=None, attach=False):
|
|
return self.remind_user(cr, uid, ids, context, attach,
|
|
destination=False)
|
|
|
|
def remind_user(self, cr, uid, ids, context=None, attach=False, destination=True):
|
|
mail_message = self.pool.get('mail.message')
|
|
for case in self.browse(cr, uid, ids, context=context):
|
|
if not destination and not case.email_from:
|
|
return False
|
|
if not case.user_id.user_email:
|
|
return False
|
|
if destination and case.section_id.user_id:
|
|
case_email = case.section_id.user_id.user_email
|
|
else:
|
|
case_email = case.user_id.user_email
|
|
|
|
src = case_email
|
|
dest = case.user_id.user_email or ""
|
|
body = case.description or ""
|
|
for message in case.message_ids:
|
|
if message.email_from and message.body_text:
|
|
body = message.body_text
|
|
break
|
|
|
|
if not destination:
|
|
src, dest = dest, case.email_from
|
|
if body and case.user_id.signature:
|
|
if body:
|
|
body += '\n\n%s' % (case.user_id.signature)
|
|
else:
|
|
body = '\n\n%s' % (case.user_id.signature)
|
|
|
|
body = self.format_body(body)
|
|
|
|
attach_to_send = {}
|
|
|
|
if attach:
|
|
attach_ids = self.pool.get('ir.attachment').search(cr, uid, [('res_model', '=', self._name), ('res_id', '=', case.id)])
|
|
attach_to_send = self.pool.get('ir.attachment').read(cr, uid, attach_ids, ['datas_fname', 'datas'])
|
|
attach_to_send = dict(map(lambda x: (x['datas_fname'], base64.decodestring(x['datas'])), attach_to_send))
|
|
|
|
# Send an email
|
|
subject = "Reminder: [%s] %s" % (str(case.id), case.name, )
|
|
mail_message.schedule_with_attach(cr, uid,
|
|
src,
|
|
[dest],
|
|
subject,
|
|
body,
|
|
model=self._name,
|
|
reply_to=case.section_id.reply_to,
|
|
res_id=case.id,
|
|
attachments=attach_to_send,
|
|
context=context
|
|
)
|
|
return True
|
|
|
|
def _check(self, cr, uid, ids=False, context=None):
|
|
"""Function called by the scheduler to process cases for date actions
|
|
Only works on not done and cancelled cases
|
|
"""
|
|
cr.execute('select * from crm_case \
|
|
where (date_action_last<%s or date_action_last is null) \
|
|
and (date_action_next<=%s or date_action_next is null) \
|
|
and state not in (\'cancel\',\'done\')',
|
|
(time.strftime("%Y-%m-%d %H:%M:%S"),
|
|
time.strftime('%Y-%m-%d %H:%M:%S')))
|
|
|
|
ids2 = map(lambda x: x[0], cr.fetchall() or [])
|
|
cases = self.browse(cr, uid, ids2, context=context)
|
|
return self._action(cr, uid, cases, False, context=context)
|
|
|
|
def format_body(self, body):
|
|
return self.pool.get('base.action.rule').format_body(body)
|
|
|
|
def format_mail(self, obj, body):
|
|
return self.pool.get('base.action.rule').format_mail(obj, body)
|
|
|
|
def message_thread_followers(self, cr, uid, ids, context=None):
|
|
res = {}
|
|
for case in self.browse(cr, uid, ids, context=context):
|
|
l=[]
|
|
if case.email_cc:
|
|
l.append(case.email_cc)
|
|
if case.user_id and case.user_id.user_email:
|
|
l.append(case.user_id.user_email)
|
|
res[case.id] = l
|
|
return res
|
|
|
|
# ******************************
|
|
# Notifications
|
|
# ******************************
|
|
|
|
def case_get_note_msg_prefix(self, cr, uid, id, context=None):
|
|
return ''
|
|
|
|
def case_open_send_note(self, cr, uid, ids, context=None):
|
|
for id in ids:
|
|
msg = _('%s has been <b>opened</b>.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
|
|
self.message_append_note(cr, uid, [id], body=msg, context=context)
|
|
return True
|
|
|
|
def case_close_send_note(self, cr, uid, ids, context=None):
|
|
for id in ids:
|
|
msg = _('%s has been <b>closed</b>.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
|
|
self.message_append_note(cr, uid, [id], body=msg, context=context)
|
|
return True
|
|
|
|
def case_cancel_send_note(self, cr, uid, ids, context=None):
|
|
for id in ids:
|
|
msg = _('%s has been <b>canceled</b>.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
|
|
self.message_append_note(cr, uid, [id], body=msg, context=context)
|
|
return True
|
|
|
|
def case_pending_send_note(self, cr, uid, ids, context=None):
|
|
for id in ids:
|
|
msg = _('%s is now <b>pending</b>.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
|
|
self.message_append_note(cr, uid, [id], body=msg, context=context)
|
|
return True
|
|
|
|
def case_reset_send_note(self, cr, uid, ids, context=None):
|
|
for id in ids:
|
|
msg = _('%s has been <b>renewed</b>.') % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
|
|
self.message_append_note(cr, uid, [id], body=msg, context=context)
|
|
return True
|
|
|
|
def case_escalate_send_note(self, cr, uid, ids, new_section=None, context=None):
|
|
for id in ids:
|
|
if new_section:
|
|
msg = '%s has been <b>escalated</b> to <b>%s</b>.' % (self.case_get_note_msg_prefix(cr, uid, id, context=context), new_section.name)
|
|
else:
|
|
msg = '%s has been <b>escalated</b>.' % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
|
|
self.message_append_note(cr, uid, [id], 'System Notification', msg, context=context)
|
|
return True
|
|
|
|
def _links_get(self, cr, uid, context=None):
|
|
"""Gets links value for reference field"""
|
|
obj = self.pool.get('res.request.link')
|
|
ids = obj.search(cr, uid, [])
|
|
res = obj.read(cr, uid, ids, ['object', 'name'], context)
|
|
return [(r['object'], r['name']) for r in res]
|
|
|
|
# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
|