[FIX/IMP] Fetchmail for Claim and Helpdesk : Added message_* methods for Email channeling (Ref : Case 4026)
lp bug: https://launchpad.net/bugs/708616 fixed bzr revid: jvo@tinyerp.com-20110215094210-m2g78up3wa7eua7y
This commit is contained in:
Jay Vora (OpenERP)
parent
958038785b
commit
7cccb71fa1
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@ -22,6 +22,14 @@
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from osv import fields, osv
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from crm import crm
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import time
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import binascii
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import tools
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CRM_CLAIM_PENDING_STATES = (
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crm.AVAILABLE_STATES[2][0], # Cancelled
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crm.AVAILABLE_STATES[3][0], # Done
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crm.AVAILABLE_STATES[4][0], # Pending
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)
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class crm_claim(crm.crm_case, osv.osv):
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"""
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@ -146,6 +154,99 @@ class crm_claim(crm.crm_case, osv.osv):
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self.write(cr, uid, [ids[i]], {'stage_id' : stage_id})
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return res
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def message_new(self, cr, uid, msg, context=None):
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"""
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Automatically calls when new email message arrives
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@param self: The object pointer
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@param cr: the current row, from the database cursor,
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@param uid: the current user’s ID for security checks
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"""
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mailgate_pool = self.pool.get('email.server.tools')
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subject = msg.get('subject')
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body = msg.get('body')
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msg_from = msg.get('from')
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priority = msg.get('priority')
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vals = {
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'name': subject,
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'email_from': msg_from,
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'email_cc': msg.get('cc'),
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'description': body,
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'user_id': False,
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}
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if msg.get('priority', False):
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vals['priority'] = priority
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res = mailgate_pool.get_partner(cr, uid, msg.get('from') or msg.get_unixfrom())
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if res:
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vals.update(res)
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res = self.create(cr, uid, vals, context)
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attachents = msg.get('attachments', [])
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for attactment in attachents or []:
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data_attach = {
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'name': attactment,
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'datas':binascii.b2a_base64(str(attachents.get(attactment))),
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'datas_fname': attactment,
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'description': 'Mail attachment',
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'res_model': self._name,
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'res_id': res,
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}
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self.pool.get('ir.attachment').create(cr, uid, data_attach)
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return res
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def message_update(self, cr, uid, ids, vals={}, msg="", default_act='pending', context=None):
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"""
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@param self: The object pointer
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@param cr: the current row, from the database cursor,
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@param uid: the current user’s ID for security checks,
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@param ids: List of update mail’s IDs
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"""
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if isinstance(ids, (str, int, long)):
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ids = [ids]
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if msg.get('priority') in dict(crm.AVAILABLE_PRIORITIES):
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vals['priority'] = msg.get('priority')
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maps = {
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'cost':'planned_cost',
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'revenue': 'planned_revenue',
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'probability':'probability'
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}
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vls = {}
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for line in msg['body'].split('\n'):
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line = line.strip()
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res = tools.misc.command_re.match(line)
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if res and maps.get(res.group(1).lower()):
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key = maps.get(res.group(1).lower())
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vls[key] = res.group(2).lower()
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vals.update(vls)
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# Unfortunately the API is based on lists
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# but we want to update the state based on the
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# previous state, so we have to loop:
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for case in self.browse(cr, uid, ids, context=context):
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values = dict(vals)
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if case.state in CRM_CLAIM_PENDING_STATES:
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values.update(state=crm.AVAILABLE_STATES[1][0]) #re-open
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res = self.write(cr, uid, [case.id], values, context=context)
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return res
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def msg_send(self, cr, uid, id, *args, **argv):
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""" Send The Message
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@param self: The object pointer
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@param cr: the current row, from the database cursor,
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@param uid: the current user’s ID for security checks,
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@param ids: List of email’s IDs
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@param *args: Return Tuple Value
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@param **args: Return Dictionary of Keyword Value
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"""
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return True
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crm_claim()
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@ -22,6 +22,14 @@
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from crm import crm
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from osv import fields, osv
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import time
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import binascii
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import tools
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CRM_HELPDESK_STATES = (
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crm.AVAILABLE_STATES[2][0], # Cancelled
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crm.AVAILABLE_STATES[3][0], # Done
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crm.AVAILABLE_STATES[4][0], # Pending
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)
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class crm_helpdesk(crm.crm_case, osv.osv):
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""" Helpdesk Cases """
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@ -86,6 +94,99 @@ class crm_helpdesk(crm.crm_case, osv.osv):
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'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
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}
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def message_new(self, cr, uid, msg, context=None):
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"""
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Automatically calls when new email message arrives
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@param self: The object pointer
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@param cr: the current row, from the database cursor,
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@param uid: the current user’s ID for security checks
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"""
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mailgate_pool = self.pool.get('email.server.tools')
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subject = msg.get('subject')
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body = msg.get('body')
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msg_from = msg.get('from')
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priority = msg.get('priority')
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vals = {
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'name': subject,
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'email_from': msg_from,
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'email_cc': msg.get('cc'),
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'description': body,
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'user_id': False,
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}
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if msg.get('priority', False):
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vals['priority'] = priority
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res = mailgate_pool.get_partner(cr, uid, msg.get('from') or msg.get_unixfrom())
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if res:
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vals.update(res)
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res = self.create(cr, uid, vals, context)
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attachents = msg.get('attachments', [])
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for attactment in attachents or []:
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data_attach = {
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'name': attactment,
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'datas':binascii.b2a_base64(str(attachents.get(attactment))),
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'datas_fname': attactment,
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'description': 'Mail attachment',
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'res_model': self._name,
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'res_id': res,
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}
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self.pool.get('ir.attachment').create(cr, uid, data_attach)
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return res
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def message_update(self, cr, uid, ids, vals={}, msg="", default_act='pending', context=None):
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"""
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@param self: The object pointer
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@param cr: the current row, from the database cursor,
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@param uid: the current user’s ID for security checks,
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@param ids: List of update mail’s IDs
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"""
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if isinstance(ids, (str, int, long)):
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ids = [ids]
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if msg.get('priority') in dict(crm.AVAILABLE_PRIORITIES):
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vals['priority'] = msg.get('priority')
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maps = {
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'cost':'planned_cost',
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'revenue': 'planned_revenue',
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'probability':'probability'
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}
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vls = {}
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for line in msg['body'].split('\n'):
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line = line.strip()
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res = tools.misc.command_re.match(line)
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if res and maps.get(res.group(1).lower()):
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key = maps.get(res.group(1).lower())
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vls[key] = res.group(2).lower()
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vals.update(vls)
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# Unfortunately the API is based on lists
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# but we want to update the state based on the
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# previous state, so we have to loop:
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for case in self.browse(cr, uid, ids, context=context):
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values = dict(vals)
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if case.state in CRM_HELPDESK_STATES:
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values.update(state=crm.AVAILABLE_STATES[1][0]) #re-open
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res = self.write(cr, uid, [case.id], values, context=context)
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return res
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def msg_send(self, cr, uid, id, *args, **argv):
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""" Send The Message
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@param self: The object pointer
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@param cr: the current row, from the database cursor,
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@param uid: the current user’s ID for security checks,
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@param ids: List of email’s IDs
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@param *args: Return Tuple Value
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@param **args: Return Dictionary of Keyword Value
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"""
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return True
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crm_helpdesk()
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# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
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