2006-12-07 13:41:40 +00:00
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<?xml version="1.0"?>
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<terp>
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2008-06-29 08:26:07 +00:00
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<data noupdate="1">
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<!--
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2007-08-09 11:20:56 +00:00
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Case Sections
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-->
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2008-06-29 08:26:07 +00:00
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<record model="crm.case.section" id="section_support">
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<field name="name">Helpdesk and Support</field>
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<field name="code">support</field>
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</record>
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<record model="crm.case.section" id="section_sale">
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<field name="name">Sales opportunities</field>
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<field name="code">sale</field>
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</record>
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<record model="crm.case.section" id="section_purchase">
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<field name="name">Supplier complaints</field>
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<field name="code">purchase</field>
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</record>
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<!--
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2007-08-09 11:20:56 +00:00
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Case Categories
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-->
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2008-06-29 08:26:07 +00:00
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<record model="crm.case.categ" id="categ1">
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<field name="name">Computer Crashed</field>
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<field name="section_id" ref="section_support"/>
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</record>
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<record model="crm.case.categ" id="categ2">
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<field name="name">Unknown</field>
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<field name="section_id" ref="section_support"/>
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</record>
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<record model="crm.case.categ" id="categ3">
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<field name="name">Bad Program Utilisation</field>
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<field name="section_id" ref="section_support"/>
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</record>
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<record model="crm.case.categ" id="categ4">
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<field name="name">Website Opportunity</field>
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<field name="section_id" ref="section_sale"/>
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</record>
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<record model="crm.case.categ" id="categ5">
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<field name="name">ERP Opportunity</field>
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<field name="section_id" ref="section_sale"/>
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</record>
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<record model="crm.case.categ" id="categ6">
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<field name="name">Furnitures</field>
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<field name="section_id" ref="section_purchase"/>
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</record>
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<!-- Specific menus -->
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<!--
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2006-12-07 13:41:40 +00:00
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<record model="ir.actions.act_window" id="crm_case_categ2-act">
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<field name="name">crm.case.form</field>
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<field name="res_model">crm.case</field>
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<field name="view_type">form</field>
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<field name="view_id" ref="crm_case-view"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+')]'"/>
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</record>
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2007-08-09 11:21:03 +00:00
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<menuitem name="CRM & SRM/Helpdesk/Helpdesk Cases" id="menu_crm_case_categ2-act" action="crm_case_categ2-act"/>
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2006-12-07 13:41:40 +00:00
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-->
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2008-06-29 08:26:07 +00:00
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<function
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2006-12-07 13:41:40 +00:00
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model="crm.case.section"
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name="menu_create"
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2007-07-23 05:16:14 +00:00
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eval="([section_support], 'Helpdesk', ref('menu_crm'))"/>
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2008-06-29 08:26:07 +00:00
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<!-- Demo Cases -->
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<record model="crm.case">
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<field name="name">Think about Tiny ERP</field>
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<field name="priority">3</field>
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<field name="description">Fabien think about a new EC website
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Send them a price.
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</field>
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<field name="section_id" ref="section_sale"/>
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<field name="categ_id" eval="categ4"/>
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<field name="partner_id" ref="base.res_partner_asus"/>
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<field name="som" ref="base.som_normal"/>
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<field name="planned_revenue" eval="30000"/>
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<field name="probability" eval="0.85"/>
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<field name="date" eval="time.strftime('%Y-%m-01')"/>
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<field name="date_deadline" eval="time.strftime('%Y-%m-24')"/>
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<field name="canal_id" search="[]" model="res.partner.canal"/>
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</record>
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<record model="crm.case" id="case1">
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<field name="name">Need a new eCommerce Website</field>
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<field name="priority">4</field>
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<field name="description">Fabien think about a new EC website
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Send them a price.
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</field>
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<field name="section_id" ref="section_sale"/>
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<field name="categ_id" eval="categ4"/>
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<field name="partner_id" ref="base.res_partner_agrolait"/>
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<field name="som" ref="base.som_happy"/>
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<field name="planned_revenue" eval="3000"/>
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<field name="probability" eval="0.85"/>
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<field name="date" eval="time.strftime('%Y-%m-10')"/>
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<field name="date_deadline" eval="time.strftime('%Y-%m-20')"/>
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<field name="canal_id" search="[]" model="res.partner.canal"/>
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<field name="user_id" search="[('login','=','demo')]" model="res.users"/>
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</record>
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<function model="crm.case" name="case_open">
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<value model="crm.case" eval="[ref('case1')]"/>
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</function>
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<function model="crm.case" name="case_log">
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<value model="crm.case" eval="[ref('case1')]"/>
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</function>
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<record model="crm.case" id="case2">
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<field name="name">Hdd Crashed unexpectedly</field>
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<field name="priority">3</field>
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<field name="description">HDD Crashed
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Linux turned it readonly.
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The CPU Cooler is down.
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</field>
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<field name="section_id" ref="section_support"/>
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<field name="categ_id" eval="categ1"/>
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<field name="partner_id" ref="base.res_partner_sednacom"/>
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<field name="som" ref="base.som_unhappy"/>
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<field name="date" eval="time.strftime('%Y-%m-03')"/>
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<field name="date_deadline" eval="time.strftime('%Y-%m-10')"/>
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<field name="canal_id" search="[]" model="res.partner.canal"/>
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</record>
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<record model="crm.case" id="case3">
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<field name="name">Need a new eCommerce Website</field>
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<field name="priority">3</field>
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<field name="description">Fabien think about a new EC website
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Send them a price.
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</field>
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<field name="section_id" ref="section_sale"/>
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<field name="categ_id" eval="categ4"/>
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<field name="partner_id" ref="base.res_partner_thymbra"/>
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<field name="som" ref="base.som_very_happy"/>
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<field name="planned_revenue" eval="2345"/>
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<field name="probability" eval="0.60"/>
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<field name="date" eval="time.strftime('%Y-%m-18')"/>
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<field name="canal_id" search="[]" model="res.partner.canal"/>
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<field name="canal_id" search="[]" model="res.partner.canal"/>
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<field name="user_id" search="[('login','=','demo')]" model="res.users"/>
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</record>
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<function model="crm.case" name="case_open">
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<value model="crm.case" eval="[ref('case3')]"/>
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</function>
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<function model="crm.case" name="case_log">
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<value model="crm.case" eval="[ref('case3')]"/>
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</function>
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<record model="crm.case" id="case4">
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<field name="name">Need a new eCommerce Website</field>
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<field name="priority">3</field>
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<field name="description">Fabien think about a new EC website
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Send them a price.
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</field>
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<field name="section_id" ref="section_sale"/>
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<field name="categ_id" eval="categ4"/>
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<field name="partner_id" ref="base.res_partner_desertic_hispafuentes"/>
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<field name="som" ref="base.som_happy"/>
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<field name="planned_revenue" eval="1000"/>
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<field name="planned_cost" eval="79"/>
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<field name="probability" eval="0.30"/>
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<field name="date" eval="time.strftime('%Y-%m-05')"/>
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<field name="canal_id" search="[]" model="res.partner.canal"/>
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<field name="user_id" search="[('login','=','demo')]" model="res.users"/>
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</record>
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<function model="crm.case" name="case_open">
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<value model="crm.case" eval="[ref('case4')]"/>
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</function>
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<function model="crm.case" name="case_log">
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<value model="crm.case" eval="[ref('case4')]"/>
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</function>
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<record model="crm.case" id="case5">
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<field name="name">Bug in program</field>
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<field name="priority">3</field>
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<field name="description">There is a bug in the program</field>
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<field name="section_id" ref="section_support"/>
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<field name="categ_id" eval="categ4"/>
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<field name="partner_id" ref="base.res_partner_asus"/>
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<field name="som" ref="base.som_normal"/>
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<field name="planned_revenue" eval="8000"/>
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<field name="probability" eval="0.30"/>
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<field name="date" eval="time.strftime('%Y-%m-08')"/>
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<field name="date_deadline" eval="time.strftime('%Y-%m-28')"/>
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<field name="canal_id" search="[]" model="res.partner.canal"/>
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<field name="user_id" search="[('login','=','admin')]" model="res.users"/>
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</record>
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<function model="crm.case" name="case_open">
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<value model="crm.case" eval="[ref('case5')]"/>
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</function>
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<record model="crm.case" id="case6">
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<field name="name">Server is down</field>
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<field name="priority">3</field>
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<field name="description">The web server is down</field>
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<field name="section_id" ref="section_support"/>
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<field name="categ_id" eval="categ4"/>
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<field name="partner_id" ref="base.res_partner_3"/>
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<field name="som" ref="base.som_normal"/>
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<field name="planned_revenue" eval="4200"/>
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<field name="probability" eval="0.90"/>
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<field name="date" eval="time.strftime('%Y-%m-03')"/>
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<field name="date_deadline" eval="time.strftime('%Y-%m-25')"/>
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<field name="canal_id" search="[]" model="res.partner.canal"/>
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<field name="user_id" search="[('login','=','demo')]" model="res.users"/>
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</record>
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<function model="crm.case" name="case_open">
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<value model="crm.case" eval="[ref('case6')]"/>
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</function>
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<function model="crm.case" name="case_log">
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<value model="crm.case" eval="[ref('case6')]"/>
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</function>
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<record model="crm.case" id="case6">
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<field name="description">Have been rebooted</field>
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</record>
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<function model="crm.case" name="case_pending">
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<value model="crm.case" eval="[ref('case6')]"/>
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</function>
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<record model="crm.case" id="case7">
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<field name="name">Disk failure</field>
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<field name="priority">2</field>
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<field name="description">The new disk doesn't work</field>
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<field name="section_id" ref="section_purchase"/>
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<field name="categ_id" eval="categ4"/>
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<field name="partner_id" ref="base.res_partner_maxtor"/>
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<field name="som" ref="base.som_normal"/>
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<field name="planned_revenue" eval="2000"/>
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<field name="probability" eval="0.30"/>
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<field name="date" eval="time.strftime('%Y-%m-06')"/>
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<field name="date_deadline" eval="time.strftime('%Y-%m-18')"/>
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<field name="canal_id" search="[]" model="res.partner.canal"/>
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<field name="user_id" search="[('login','=','admin')]" model="res.users"/>
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</record>
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<function model="crm.case" name="case_open">
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<value model="crm.case" eval="[ref('case7')]"/>
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</function>
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<function model="crm.case" name="case_log">
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<value model="crm.case" eval="[ref('case7')]"/>
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</function>
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<record model="crm.case" id="case8">
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<field name="name">Missing hardware</field>
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<field name="priority">3</field>
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<field name="description">Missing some hardwares in the packing</field>
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<field name="section_id" ref="section_support"/>
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<field name="categ_id" eval="categ4"/>
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<field name="partner_id" ref="base.res_partner_seagate"/>
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<field name="som" ref="base.som_normal"/>
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<field name="planned_revenue" eval="2230"/>
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<field name="probability" eval="0.80"/>
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<field name="date" eval="time.strftime('%Y-%m-02')"/>
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<field name="date_deadline" eval="time.strftime('%Y-%m-14')"/>
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<field name="canal_id" search="[]" model="res.partner.canal"/>
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<field name="user_id" search="[('login','=','demo')]" model="res.users"/>
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</record>
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<function model="crm.case" name="case_open">
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<value model="crm.case" eval="[ref('case8')]"/>
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</function>
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<function model="crm.case" name="case_log">
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<value model="crm.case" eval="[ref('case8')]"/>
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</function>
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<record model="crm.case" id="case9">
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<field name="name">Need a new eCommerce Website</field>
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<field name="priority">4</field>
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<field name="description">Fabien think about a new EC website
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Send them a price.
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</field>
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<field name="section_id" ref="section_sale"/>
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<field name="categ_id" eval="categ4"/>
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<field name="partner_id" ref="base.res_partner_9"/>
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<field name="som" ref="base.som_happy"/>
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<field name="planned_revenue" eval="1000"/>
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<field name="probability" eval="0.40"/>
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<field name="date" eval="time.strftime('%Y-%m-06')"/>
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<field name="date_deadline" eval="time.strftime('%Y-%m-24')"/>
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<field name="canal_id" search="[]" model="res.partner.canal"/>
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<field name="user_id" search="[('login','=','admin')]" model="res.users"/>
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</record>
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<function model="crm.case" name="case_open">
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<value model="crm.case" eval="[ref('case9')]"/>
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</function>
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<function model="crm.case" name="case_log">
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<value model="crm.case" eval="[ref('case9')]"/>
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</function>
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<record model="crm.case" id="case10">
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<field name="name">Need a new module</field>
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<field name="priority">3</field>
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<field name="description">Need a new module</field>
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<field name="section_id" ref="section_sale"/>
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<field name="categ_id" eval="categ5"/>
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<field name="partner_id" ref="base.res_partner_11"/>
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<field name="som" ref="base.som_unhappy"/>
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<field name="planned_revenue" eval="3100"/>
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<field name="planned_cost" eval="790"/>
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<field name="probability" eval="0.90"/>
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<field name="date" eval="time.strftime('%Y-%m-02')"/>
|
|
|
|
<field name="date_deadline" eval="time.strftime('%Y-%m-12')"/>
|
|
|
|
<field name="canal_id" search="[]" model="res.partner.canal"/>
|
|
|
|
<field name="user_id" search="[('login','=','demo')]" model="res.users"/>
|
|
|
|
</record>
|
|
|
|
<function model="crm.case" name="case_open">
|
|
|
|
<value model="crm.case" eval="[ref('case10')]"/>
|
|
|
|
</function>
|
|
|
|
<function model="crm.case" name="case_log">
|
|
|
|
<value model="crm.case" eval="[ref('case10')]"/>
|
|
|
|
</function>
|
|
|
|
<record model="crm.case" id="case10">
|
|
|
|
<field name="description">Module delivries</field>
|
|
|
|
</record>
|
|
|
|
<function model="crm.case" name="case_close">
|
|
|
|
<value model="crm.case" eval="[ref('case10')]"/>
|
|
|
|
</function>
|
|
|
|
|
|
|
|
<record model="crm.case" id="case11">
|
|
|
|
<field name="name">Need support on module</field>
|
|
|
|
<field name="priority">1</field>
|
|
|
|
<field name="description">Need some information on module ...</field>
|
|
|
|
<field name="section_id" ref="section_sale"/>
|
|
|
|
<field name="categ_id" eval="categ4"/>
|
|
|
|
<field name="partner_id" ref="base.res_partner_10"/>
|
|
|
|
<field name="som" ref="base.som_happy"/>
|
|
|
|
<field name="planned_revenue" eval="8000"/>
|
|
|
|
<field name="planned_cost" eval="1234"/>
|
|
|
|
<field name="probability" eval="0.50"/>
|
|
|
|
<field name="date" eval="time.strftime('%Y-%m-18')"/>
|
|
|
|
<field name="canal_id" search="[]" model="res.partner.canal"/>
|
|
|
|
<field name="user_id" search="[('login','=','demo')]" model="res.users"/>
|
|
|
|
</record>
|
|
|
|
<function model="crm.case" name="case_open">
|
|
|
|
<value model="crm.case" eval="[ref('case11')]"/>
|
|
|
|
</function>
|
|
|
|
<function model="crm.case" name="case_log">
|
|
|
|
<value model="crm.case" eval="[ref('case11')]"/>
|
|
|
|
</function>
|
|
|
|
|
|
|
|
<record model="crm.case" id="case12">
|
|
|
|
<field name="name">Bad packing</field>
|
|
|
|
<field name="priority">2</field>
|
|
|
|
<field name="description">We receive bad package</field>
|
|
|
|
<field name="section_id" ref="section_purchase"/>
|
|
|
|
<field name="categ_id" eval="categ4"/>
|
|
|
|
<field name="partner_id" ref="base.res_partner_14"/>
|
|
|
|
<field name="som" ref="base.som_happy"/>
|
|
|
|
<field name="planned_revenue" eval="800"/>
|
|
|
|
<field name="probability" eval="0.90"/>
|
|
|
|
<field name="date" eval="time.strftime('%Y-%m-25')"/>
|
|
|
|
<field name="canal_id" search="[]" model="res.partner.canal"/>
|
|
|
|
<field name="user_id" search="[('login','=','demo')]" model="res.users"/>
|
|
|
|
</record>
|
|
|
|
<function model="crm.case" name="case_open">
|
|
|
|
<value model="crm.case" eval="[ref('case12')]"/>
|
|
|
|
</function>
|
|
|
|
<function model="crm.case" name="case_log">
|
|
|
|
<value model="crm.case" eval="[ref('case12')]"/>
|
|
|
|
</function>
|
|
|
|
|
|
|
|
<record model="crm.case" id="case13">
|
|
|
|
<field name="name">Need quotation</field>
|
|
|
|
<field name="priority">3</field>
|
|
|
|
<field name="description">Need quotation for new development</field>
|
|
|
|
<field name="section_id" ref="section_support"/>
|
|
|
|
<field name="categ_id" eval="categ4"/>
|
|
|
|
<field name="partner_id" ref="base.res_partner_tinyatwork"/>
|
|
|
|
<field name="som" ref="base.som_happy"/>
|
|
|
|
<field name="planned_revenue" eval="300"/>
|
|
|
|
<field name="probability" eval="0.10"/>
|
|
|
|
<field name="date" eval="time.strftime('%Y-%m-26')"/>
|
|
|
|
<field name="canal_id" search="[]" model="res.partner.canal"/>
|
|
|
|
<field name="user_id" search="[('login','=','admin')]" model="res.users"/>
|
|
|
|
</record>
|
|
|
|
<function model="crm.case" name="case_open">
|
|
|
|
<value model="crm.case" eval="[ref('case13')]"/>
|
|
|
|
</function>
|
|
|
|
<function model="crm.case" name="case_log">
|
|
|
|
<value model="crm.case" eval="[ref('case13')]"/>
|
|
|
|
</function>
|
|
|
|
<record model="crm.case" id="case13">
|
|
|
|
<field name="description">Not interested</field>
|
|
|
|
</record>
|
|
|
|
<function model="crm.case" name="case_close">
|
|
|
|
<value model="crm.case" eval="[ref('case13')]"/>
|
|
|
|
</function>
|
|
|
|
|
|
|
|
<record model="crm.case" id="case14">
|
|
|
|
<field name="name">New server</field>
|
|
|
|
<field name="priority">1</field>
|
|
|
|
<field name="description">We need a new server</field>
|
|
|
|
<field name="section_id" ref="section_sale"/>
|
|
|
|
<field name="categ_id" eval="categ5"/>
|
|
|
|
<field name="partner_id" ref="base.res_partner_4"/>
|
|
|
|
<field name="som" ref="base.som_normal"/>
|
|
|
|
<field name="planned_revenue" eval="8000"/>
|
|
|
|
<field name="probability" eval="0.90"/>
|
|
|
|
<field name="date" eval="time.strftime('%Y-%m-16')"/>
|
|
|
|
<field name="canal_id" search="[]" model="res.partner.canal"/>
|
|
|
|
<field name="user_id" search="[('login','=','demo')]" model="res.users"/>
|
|
|
|
</record>
|
|
|
|
<function model="crm.case" name="case_open">
|
|
|
|
<value model="crm.case" eval="[ref('case14')]"/>
|
|
|
|
</function>
|
|
|
|
<function model="crm.case" name="case_log">
|
|
|
|
<value model="crm.case" eval="[ref('case14')]"/>
|
|
|
|
</function>
|
|
|
|
|
|
|
|
<record model="crm.case" id="case15">
|
|
|
|
<field name="name">Formation</field>
|
|
|
|
<field name="priority">4</field>
|
|
|
|
<field name="description">Provide a formation</field>
|
|
|
|
<field name="section_id" ref="section_sale"/>
|
|
|
|
<field name="categ_id" eval="categ4"/>
|
|
|
|
<field name="partner_id" ref="base.res_partner_5"/>
|
|
|
|
<field name="som" ref="base.som_normal"/>
|
|
|
|
<field name="planned_revenue" eval="1000"/>
|
|
|
|
<field name="probability" eval="0.30"/>
|
|
|
|
<field name="date" eval="time.strftime('%Y-%m-17')"/>
|
|
|
|
<field name="canal_id" search="[]" model="res.partner.canal"/>
|
|
|
|
<field name="user_id" search="[('login','=','admin')]" model="res.users"/>
|
|
|
|
</record>
|
|
|
|
<function model="crm.case" name="case_open">
|
|
|
|
<value model="crm.case" eval="[ref('case15')]"/>
|
|
|
|
</function>
|
|
|
|
<function model="crm.case" name="case_log">
|
|
|
|
<value model="crm.case" eval="[ref('case15')]"/>
|
|
|
|
</function>
|
|
|
|
<record model="crm.case" id="case15">
|
|
|
|
<field name="description">Information sended</field>
|
|
|
|
</record>
|
|
|
|
<function model="crm.case" name="case_log">
|
|
|
|
<value model="crm.case" eval="[ref('case15')]"/>
|
|
|
|
</function>
|
|
|
|
|
|
|
|
<record model="crm.case" id="case16">
|
|
|
|
<field name="name">Need new specific reports</field>
|
|
|
|
<field name="priority">3</field>
|
|
|
|
<field name="description">Need some specific reports</field>
|
|
|
|
<field name="section_id" ref="section_support"/>
|
|
|
|
<field name="categ_id" eval="categ5"/>
|
|
|
|
<field name="partner_id" ref="base.res_partner_thymbra"/>
|
|
|
|
<field name="som" ref="base.som_normal"/>
|
|
|
|
<field name="planned_revenue" eval="1300"/>
|
|
|
|
<field name="planned_cost" eval="79"/>
|
|
|
|
<field name="probability" eval="0.95"/>
|
|
|
|
<field name="date" eval="time.strftime('%Y-%m-13')"/>
|
|
|
|
<field name="canal_id" search="[]" model="res.partner.canal"/>
|
|
|
|
<field name="user_id" search="[('login','=','demo')]" model="res.users"/>
|
|
|
|
</record>
|
|
|
|
<function model="crm.case" name="case_open">
|
|
|
|
<value model="crm.case" eval="[ref('case16')]"/>
|
|
|
|
</function>
|
|
|
|
<function model="crm.case" name="case_log">
|
|
|
|
<value model="crm.case" eval="[ref('case16')]"/>
|
|
|
|
</function>
|
|
|
|
|
|
|
|
<record model="crm.case" id="case17">
|
|
|
|
<field name="name">Server down</field>
|
|
|
|
<field name="priority">3</field>
|
|
|
|
<field name="description">Server is down, doesn't answser to pingz
|
|
|
|
Should check if still running, and if network still up (need to be in front of the server)
|
|
|
|
|
|
|
|
Very very very high priority, as I cannot svn up/ci/st without the server
|
|
|
|
|
|
|
|
(btw : this is only demo data. no stress dear sysadmin :))
|
|
|
|
</field>
|
|
|
|
<field name="section_id" ref="section_support"/>
|
|
|
|
<field name="categ_id" eval="categ1"/>
|
|
|
|
<field name="partner_id" ref="base.res_partner_9"/>
|
|
|
|
<field name="som" ref="base.som_normal"/>
|
|
|
|
<field name="planned_revenue" eval="0"/>
|
|
|
|
<field name="planned_cost" eval="0"/>
|
|
|
|
<field name="probability" eval="0"/>
|
|
|
|
<field name="date" eval="time.strftime('%Y-%m-19')"/>
|
|
|
|
<field name="canal_id" search="[]" model="res.partner.canal"/>
|
|
|
|
<field name="user_id" search="[('login','=','demo')]" model="res.users"/>
|
|
|
|
</record>
|
|
|
|
<function model="crm.case" name="case_open">
|
|
|
|
<value model="crm.case" eval="[ref('case17')]"/>
|
|
|
|
</function>
|
|
|
|
<function model="crm.case" name="case_log">
|
|
|
|
<value model="crm.case" eval="[ref('case17')]"/>
|
|
|
|
</function>
|
|
|
|
|
|
|
|
</data>
|
2006-12-07 13:41:40 +00:00
|
|
|
</terp>
|