64 lines
2.7 KiB
Python
64 lines
2.7 KiB
Python
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# -*- coding: utf-8 -*-
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##############################################################################
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#
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# OpenERP, Open Source Management Solution
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# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU Affero General Public License as
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# published by the Free Software Foundation, either version 3 of the
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# License, or (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU Affero General Public License for more details.
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#
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# You should have received a copy of the GNU Affero General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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from osv import fields,osv
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import tools
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class crm_helpdesk_report(osv.osv):
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_name = "crm.helpdesk.report"
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_description = "Helpdesk report after Sales Services"
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_auto = False
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_inherit = "crm.case.report"
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_columns = {
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'delay_close': fields.char('Delay to close', size=20, readonly=True),
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'partner_id': fields.many2one('res.partner', 'Partner' ,readonly=True),
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'company_id': fields.many2one('res.company','Company',readonly=True),
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'date_deadline': fields.date('Deadline'),
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'priority': fields.selection([('5','Lowest'),('4','Low'),('3','Normal'),('2','High'),('1','Highest')], 'Priority'),
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}
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def init(self, cr):
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tools.drop_view_if_exists(cr, 'crm_helpdesk_report')
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cr.execute("""
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create or replace view crm_helpdesk_report as (
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select
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min(c.id) as id,
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to_char(c.create_date, 'YYYY') as name,
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to_char(c.create_date, 'MM') as month,
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c.state,
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c.user_id,
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c.section_id,
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c.partner_id,
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c.company_id,
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c.priority,
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c.date_deadline,
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count(*) as nbr,
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0 as avg_answers,
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0.0 as perc_done,
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0.0 as perc_cancel,
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to_char(avg(date_closed-c.create_date), 'DD"d" HH24:MI:SS') as delay_close
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from
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crm_helpdesk c
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group by to_char(c.create_date, 'YYYY'), to_char(c.create_date, 'MM'), c.state, c.user_id,c.section_id,c.priority, c.partner_id,c.company_id,c.date_deadline
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)""")
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crm_helpdesk_report()
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# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
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